SaaS Onboarding Analyst

Introduction

SymphonyAI Media is now hiring a SaaS Onboarding Analyst to join our team in Denver, Colorado!

The SaaS Onboarding Analyst within the SymphonyAI Media Onboarding team is responsible identifying, mapping and onboarding new client data. The ideal candidate will collect, validate, and transform data to assist customers in effectively utilizing our products and services. Additionally, they will manage pre-production customer relationships, ensure satisfaction and fostering positive experiences during the new client onboarding process. This role demands strong analytical and data-driven skills, coupled with the ability to become well-versed in the technical aspects of our solutions offerings.

Job Description

What You'll Do:

• Customer Onboarding: Work directly with customers to onboard them onto our SaaS platforms, ensuring seamless integration and transition.
• Process Documentation: Document unique and detailed processes for each customer to ensure business continuity and smooth transitions.
• Data Analysis: Analyze information gathered from multiple sources, breakdown high-level data into detailed insights, and transform data into the needed formats.
• Timeline Management: Meet multiple customer timelines and deadlines; proactively communicate delays or issues to both customers and management.
• Collaboration with Engineering: Coordinate with the Engineering team on new and custom functionality for new customers, ensuring customer needs are met.
• User Acceptance Testing: Perform user acceptance testing associated with new and custom functionality to ensure it meets the customers' requirements.
• Customer Support: Pre- and post-production assistance with inquiries from the customer and internal teams, providing expert advice and solutions as needed.
• Special Projects: Participate in special projects and perform other tasks as required

What You'll Bring:

• Technical Proficiency: Intermediate to advanced Excel proficiency and basic SQL query skills.
• Industry Experience: 2+ years' experience in a data analyst role, ideally at a SaaS company.
• Analytical Skills: Strong ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Problem-Solving: Highly developed critical thinking skills with a demonstrated ability to think creatively and practically when resolving issues.
• Communication Skills: Excellent verbal and written communication skills; able to clearly communicate with internal team members and customers alike.
• Business Acumen: Business process analysis and application development skills are useful.
• Technological Knowledge: Knowledge of cloud-based technologies and APIs to integrate customer systems with our products is a plus.
• Education: BA/BS degree or applicable work experience.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.#

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