Program Manager

Role: Program Manager
Location: New York City NY
Contract Position

Note: Familiarity with the Customer Marketing technology ecosystem and related programs is preferred

Looking for retails business exp, marketing exp.

Overview

• The Client unifies essential strategic technology functions, including digital experience engineering, marketing technology, enterprise communications, travel and lifestyle services, and automation.
• All of these are built upon a robust data technology framework that emphasizes data governance and management.
• The team is dedicated to developing customer-facing capabilities that strengthen and broaden digital engagement, as well as core technical competencies that serve multiple business lines and customer segments.

Role of the Technical Program Manager

• The Technical Program Manager is crucial in accelerating the success of Client by identifying, driving, and taking ownership of key strategic initiatives.
• We are looking for a forward-thinking, enthusiastic, and diligent technologist who thrives in collaborative environments.
• The ideal candidate will work alongside the team to create solutions that boost engagement and loyalty among our current customers and attract new customers.
• This position requires close collaboration with business partners, project managers, technical engineers, and leadership to ensure comprehensive, efficient, and standards-aligned solutions.

Focus Areas:

• Act as a proactive driver for client, partnering with stakeholders throughout Technology to lead strategic programs.
• Build strong working relationships across the business, including with teams, business partners, and senior leaders, to enhance collaboration, resolve challenges, remove obstacles, and create impactful solutions.
• Lead technical discussions related to project plans, ensuring alignment across various teams.
• Collaborate with leadership and internal partners to assess and develop insights on opportunities that influence the strategic direction of projects.
• Lead essential governance discussions and deliver program communication and training strategies.
• Work with program teams and partners to address and resolve program- and project-level risks and issues.
• Negotiate and influence cross-functional teams to ensure appropriate and sustained resource engagement throughout project execution.
• Anticipate risks and issues at the program level, ensuring that eIective mitigation plans are in place to safeguard delivery timelines and objectives.
• Support the ongoing development of marketing technology strategy documents.
• Collaborate with cross-platform development teams on major programs.
• Take ownership of or provide essential input into the measurement and tracking of key goals, metrics, and executive-level reporting.
• Exhibit inspiring leadership throughout all initiatives and interactions.

Qualifications:

• Demonstrated ability to collaborate across teams, build and leverage strong working relationships, and guide diverse opinions to consensus.
• Experience managing multiple concurrent initiatives, priorities, and teams eIectively.
• Skill in clarifying objectives, managing ambiguity and undefined problems, advocating for simplification, and influencing teams.
• Exceptional oral and written communication skills, with experience engaging and influencing cross-functional stakeholders and senior leaders.
• Strong knowledge of project management processes, including the use of project management software tools, templates, and management techniques.
• Proactive collaborator who builds trust through transparency and delivering on commitments.
• Proven capability to manage change in a dynamic environment and influence others without direct authority.
• Commitment to questioning assumptions, challenging the status quo, and pursuing continuous improvement.
• Never settles for being "good enough."
• Familiarity with the Customer Marketing technology ecosystem and related programs is preferred.