Business Analyst III - Customer Travel

Job#: 3032765

Job Description:

This position is working with the development team of one of our airlines industry clients. We are looking for a technical business analyst that can generate business requirements as well as convert business requirements to technical requirements that can be handed over to the development teams. The resource should be comfortable playing many roles as they might be required to support the project manager and the scrum master, as needed. The candidate will serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels

Primary Responsibilities:

- Converting high level business requirements into technical requirements for developers

- Working with developers and architects to document message flows

- Documenting business rules

- Working with Enterprise Quality Assurance on testing requirements

- Working with the development and EQA teams to help resolve blockers

- Maintain a catalog of all customer notifications handled by our applications, along with timeline, business rules, events that trigger the messages

- Ensure requirements are properly document in AzureDevOps Boards

- Partner with stakeholder teams across business units

- Communicate effective with all team members and upper leadership, generate weekly updates on team progression

- Capture effect system analytics to maximize effectiveness and troubleshoot problems

Qualifications:

- Technical Degree or related work experience

- Proven experience as technical analyst generating technical requirements

- Proven experience generating process documentation and reports

- Proven experience with Visio to document process flows

- Excellent communicator with the ability to translate data into actionable insights

- Understanding of data and eventing, including capturing requirements

- Experience working in a fast paced environment

- Effective multi-tasking skills

- Experience working with Azure DevOps Boards, Agile

Preferred:

- Experience writing requirements for TIBCO applications, event driven applications

- Airline experience preferred, but not required

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.