Intune and Windows 365 Engineer

Microsoft Intune & Windows 365 Customer Engineer
Role Overview
We are seeking an experienced Microsoft Intune & Windows 365 Customer Engineer to deliver modern endpoint and Cloud PC solutions for enterprise customers. This role is Windows-centric, with strong focus on Windows 10/11, Windows 365, identity-driven access, and endpoint security, supported by Microsoft Intune.
The ideal candidate has hands-on experience designing, deploying, and operating Windows 365 Cloud PCs at scale, integrating Intune, Microsoft Entra ID, and Conditional Access to deliver secure, performant, and reliable end-user experiences.
Key Responsibilities

Design, implement, and support Microsoft Intune and Windows 365 solutions for enterprise customers.

Act as a customer-facing engineer, delivering deployments, migrations, and operational support.

Provide architectural guidance and hands-on execution for Cloud PC and modern Windows management scenarios.
Windows 365 (Primary Focus)

Design and deploy Windows 365 Cloud PCs, including:
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Business, Enterprise, and Frontline offerings
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Provisioning policies and device assignment strategies
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Image management and lifecycle planning

Demonstrate strong understanding of Windows 365 licensing and SKUs, including:
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Windows 365 Business vs Windows 365 Enterprise capabilities and limitations
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Frontline Cloud PC scenarios (dedicated vs shared usage models)
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Cloud PC sizing considerations (vCPU, RAM, storage) aligned to user personas and workloads
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Licensing prerequisites and dependencies (Intune, Entra ID, Windows Enterprise, Hybrid Benefit)

Configure and support:
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Connectivity models (Microsoft-hosted and Azure Network Connection)
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Performance optimization and end-user experience troubleshooting
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Access scenarios across multiple device types

Integrate Windows 365 with:
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Microsoft Intune for device management
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Microsoft Entra ID for identity and access
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Conditional Access and Zero Trust controls

Troubleshoot Cloud PC provisioning issues, sign-in failures, performance concerns, and policy application problems.

Support migration scenarios from:
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Traditional physical desktops
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On-premises VDI or third-party DaaS solutions
Windows Endpoint & Intune Management

Implement and support Windows 10/11 management using Intune, including:
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Windows Autopilot (User-Driven, Pre-Provisioning)
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Windows Autopatch
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Update rings, Feature Updates, and Quality Updates

Configure Endpoint Security policies:
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Microsoft Defender Antivirus
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Firewall, ASR rules, and BitLocker
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Security Baselines

Deploy and manage applications (Win32, Store, Microsoft 365 Apps).

Design compliance policies and integrate with Conditional Access.

Leverage Intune Suite features such as:
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Remote Help
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Endpoint Analytics
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Endpoint Privilege Management
Identity, Access & Security

Strong experience with Microsoft Entra ID.

Implement and troubleshoot:
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Single Sign-On (SSO)
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Conditional Access policies aligned with Zero Trust principles

Understanding of device trust, compliance-based access, and identity-driven endpoint management models.
Troubleshooting & Automation

Troubleshoot complex issues across:
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Windows endpoints
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Intune
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Windows 365 Cloud PCs

Analyze logs and diagnostics using:
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Intune troubleshooting tools
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Event Viewer and MDMDiagnosticsTool

Automate operational tasks using PowerShell and Microsoft Graph (preferred).

Maintain clear customer-ready documentation and handover guidance.
Required Skills & Experience

Strong hands-on experience with Microsoft Intune and Windows endpoint management.

Demonstrated experience deploying and supporting Windows 365 Cloud PCs.