Hansen Talent Group is hiring a Client Advocate to serve as the primary liaison between business stakeholders and Information Systems teams. This role focuses on customer relationship management, service delivery oversight, prioritization of technology initiatives, and ensuring business needs are effectively translated into technology solutions.
Location: Hybrid (Onsite Monday–Wednesday and as needed)
What You''ll Do
• Serve as the primary point of contact between business stakeholders and IT teams
• Build and maintain strong customer relationships across strategic, tactical, and operational levels
• Gather, document, and prioritize business needs and technology requests
• Coordinate project estimates, timelines, approvals, and delivery expectations
• Monitor service levels, customer satisfaction, and SLA performance metrics
• Facilitate communication during system outages, service disruptions, and change activities
• Track requests, projects, and operational initiatives to ensure successful delivery
• Identify opportunities for process improvement, efficiency gains, and technology adoption
• Prepare and present status updates, metrics, and recommendations to stakeholders and leadership
• Collaborate with technical teams to deliver solutions aligned with business objectives
What You''ll Need
• Bachelor''s degree or equivalent combination of education and experience
• 5+ years of IT, business relationship management, account management, or business analysis experience
• Experience working directly with business stakeholders and technology teams
• Strong customer relationship, communication, and stakeholder management skills
• Experience gathering requirements and managing competing priorities
• Ability to negotiate timelines, scope, and service expectations
• Strong problem-solving, conflict resolution, and organizational skills
• Proficiency with Microsoft Office and ServiceNow
Preferred Qualifications
• Experience with IT infrastructure, networking, or enterprise support environments
• Familiarity with Splunk or similar monitoring tools
• Experience supporting service management, incident communications, or operational technology teams
• Strong presentation and executive communication skills
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