Overview To analyze business needs to develop and implement solutions that leverage systems and processes with a considerable degree if latitude. Works with the business to understand their needs, related to information technology and enhance business process by promoting new functionality. Using advanced knowledge of the organization's technology infrastructure and specific software applications assist the business to implement strategic vision through technology. Considered a stakeholder/contributor on complex systems projects and project teams. To lead full lifecycle project implementation. To exercise advanced technical knowledge of all phases of applications systems analysis.
Responsibilities - Evaluate operational efficiency and effectiveness
- Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
- Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs
- Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
- Supervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical and statistical standards and answer particular analytic questions
- Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
- Develop, recommend and document adjustments to workflow to streamline processes
- Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
- Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
- Involved in cross-organizational task groups concerning new automated systems, products and/or services
- Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
- Interact with other ETS staff, business units (end users) in problem resolution efforts
- Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
- Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
- Implement new/enhanced products, services and/or operational changes
- Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
- Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems
- Interpret results of analysis; present recommendations, alternatives and implications
- Serve as resource for the resolution of complex and/or unique problems
- Lead, guide and mentor less experienced staff
- Write requirements and define editorial workflow for business owner projects
- Serves as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans
- Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
- Ensure preventative, detective, and corrective controls are properly identified and documented
- Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
- Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
- Report testing activity including time spent, testing time lost and discrepancies found
- Apply and communicate changes and new trends in systems/technology
- Represent the business unit in identifying, analyzing and communicating system solutions
- Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
- Research emerging technologies and recommend solutions that align with business goals
- Monitor performance of systems to ensure continued systems efficiency
- Collaborate with key partners in development and delivery of solutions
- Perform other duties as assigned
Qualifications - Significant experience in problem resolution including determining root cause, scope and scale of issues
- Significant experience in leading collaborative work teams
- Experience in leading large projects/initiatives which have business risk and impact
- Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Experience in leading, guiding and coaching professional staff
- Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.
- Navy Federal Project Portfolio Management (PPM) knowledge
- Navy Federal products, services, programs, policies and procedures
- Advanced research, analytical, and problem solving skills
- Advanced organizational, planning and time management skills
- Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Skilled in interpreting and synthesizing large amounts of information
- Advanced verbal and written communication skills
- Advanced word processing and spreadsheet software skills
- Advanced database and presentation software skills
- Advanced skill identifying and analyzing business requirements and recommending solutions
- Bachelor's Degree in a related field, or the equivalent combination of training, education and experience
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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