Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Dearborn, Michigan. This contract opportunity is ideal for someone who combines strong desktop troubleshooting skills with a service-minded approach and confidence supporting users at all levels, including leadership. The right candidate will bring a solid foundation in end-user support, Microsoft technologies, and device setup while contributing to a positive and responsive IT experience.

Responsibilities:
Deliver day-to-day technical assistance for desktop, laptop, and peripheral issues, resolving hardware, software, and operating system problems efficiently.
Manage and update user accounts, permissions, and access requests within Active Directory and Azure Active Directory environments.
Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and SharePoint, to help users stay productive.
Diagnose and resolve printer connectivity, functionality, and configuration issues across the office environment.
Prepare, image, and deploy laptops using Smart Deploy and ensure systems are properly configured for new and existing employees.
Handle incoming service desk requests, document troubleshooting steps, and maintain accurate ticket updates through resolution.
Assist with Windows 10 support, workstation setup, and desktop hardware replacements or upgrades as needed.
Communicate clearly with both end users and executive-level staff, providing timely updates and attentive customer support.

Requirements

Approximately 5 years of experience in help desk, desktop support, or a similar end-user support role is preferred.
Strong working knowledge of IT troubleshooting fundamentals across Windows-based environments and desktop hardware.
Experience supporting Microsoft 365 and core workplace tools such as Teams, OneDrive, SharePoint, and Outlook.
Hands-on experience with Active Directory and familiarity with Azure Active Directory administration.
Ability to troubleshoot printers, laptops, and common workstation connectivity or performance issues.
Experience imaging and deploying laptops, including the use of Smart Deploy or comparable tools.
Strong communication skills and a detail-oriented, approachable style when assisting employees at all levels.
Positive attitude with a customer-focused mindset and the ability to learn environment-specific tools quickly.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.