This is a remote position.

Application Program Manager/Specialist

The Office of Technology Services (OTS) was established as a means of recognizing cost savings through the consolidation of State IT assets and resources. The creation of OTS consolidated a wide variety of existing hardware platforms, operating systems, database management systems, networks, third-party software, and custom applications.

OTS leads the State?s technology procurement process to standardize technology over the entire organization, seek efficiencies of operations, maintenance, and scalability of new products introduced to the OTS suite of services, which can eventually be offered to all in-scope agencies.

Duties/Responsibilities

Create and manage the release calendar, coordinating release schedules across concurrent projects.

Define and enforce release management processes, including release readiness criteria, approval gates, and rollback plans.

Collaborate with Development, QA, and UAT teams to confirm release scope, sequencing, and dependencies.

Lead release planning and go/no-go meetings, ensuring risks and open items are communicated to stakeholders before deployment.

Coordinate deployments across Development, Test, Staging, and Production environments.

Maintain release notes, change logs, deployment documentation, and post-release reports.

Identify and mitigate release risks and escalate issues that may impact timelines or client commitments.

Support post-release monitoring and coordinate timely resolution of issues after go-live.

Continuously improve release management processes, practices, and templates to ensure consistency across engagements.

Requirements

Education

Bachelor?s degree in Computer Science, Computer Engineering, Data Science, Management Information Systems, Information Technology, or related field.

Required Experience

4+ years of Release Management and Deployment Coordination experience in software implementation or technology consulting environments.

ITIL certification required.

Preferred Experience

Strong understanding of SDLC, environment management, and change control processes.

Experience with Jira, Azure DevOps, ServiceNow, or similar release/work-tracking tools.

Strong stakeholder management and cross-functional coordination skills across technical and business teams.

Experience managing multiple concurrent release schedules in fast-paced environments.

Experience working with federal or state government agencies.

Benefits