Program Manager/ Project Manager - Tolling/ Toll experience - W2 ONLY - HYBRID

Job Title: Technical PM

Description of Duties

• Serve as a key member of the IT Project Management Office.
• Plan, execute, and deliver complex technology projects across software development, enterprise architecture, infrastructure, contact center solutions, and enterprise toolsets.
• Manage IT projects through the full lifecycle using PMBOK-aligned methodologies including, but not limited to, Initiating, Planning, Executing, Monitoring/controlling, and Closing.
• Define scope, gather/refine requirements, and align business and technical objectives across software, enterprise architecture, and toolset initiatives.
• Develop and maintain project schedules, plans, roadmaps, RAID logs, communication plans, and quality frameworks using PMBOK, ITIL, SCRUM, and SAFe standards.
• Coordinate internal teams, contractors, system integrators, and vendors to deliver project milestones and contractual commitments.
• Prepare and maintain project documentation including but not limited to meeting minutes, status reports, BPPs, test scripts, and change control artifacts.
• Identify, analyze, and manage risks, issues, and dependencies across interconnected business and technical environments.
• Lead governance forums, steering committees, and stakeholder engagement sessions to drive decisions, transparency, and alignment.
• Oversee implementation and integration of contact center solutions, telephony/IVR, middleware, PCI-compliant workflows, payment interfaces, and other third-party connections.
• Collaborate with infrastructure and security teams to ensure compliance with IT security standards, architectural roadmaps, and regulatory requirements.
• Plan and coordinate go-live and cutover activities including, but not limited to, readiness checks, deployment planning, execution oversight, and stabilization—while supporting onboarding/offboarding, QA, testing, and operational readiness.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission.  This documentation shall follow the format and / or templates as instructed by the Commission.
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all The Commission standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the Commission.

Required Skillset

• Strong program/project management capabilities, technical acumen, and ability to collaborate with cross-functional stakeholders
• Minimum 7 years of project management experience delivering IT projects of varying complexity.
• Expert proficiency in the management of scope, schedule, quality, communication, vendor, resource, change, and integration.
• Demonstrated ability to manage software development, enterprise architecture initiatives, platform upgrades, SaaS implementations, enterprise toolset deployments, and infrastructure-related projects.
• Strong understanding of PMBOK project management standards.
• Working knowledge of ITIL/ITSM processes including Incident Management, Problem Management, Change Management, Release Management, and Configuration management.
• Hands-on experience delivering using Agile frameworks such as SCRUM and SAFe.
• Minimum of 5-years of real-world experience planning and executing a tolling Back Office system, including cutover and go-live activities, coordination of financial reconciliation readiness, lane/roadside system integration points, customer service operations impact, and data migration/transition workflows.
• Familiarity with enterprise architecture principles, governance processes, and ecosystem impact analysis.
• Experience implementing contact center and telephony solutions, payment platforms, and middleware/integration technologies.
• Understanding of IT security fundamentals, infrastructure components, and PCI compliance requirements.
• Proven ability to lead cross-functional teams, manage conflict, and drive alignment among business, IT, and external partners.
• Strong vendor management experience including oversight of system integrators and software solution providers.
• Excellent written and verbal communication skills with demonstrated experience preparing executive-level presentations and reports.
• Ability to work independently, manage multiple priorities, and deliver results in a fast-paced environment.
• Experience developing and validating test scripts, supporting QA cycles, and overseeing UAT.
• Ability to troubleshoot escalated issues and coordinate resolution activities across functional teams.
• Demonstrated competency in documenting technical and business processes, workflows, and operational playbooks.

Education/Certifications

• Bachelor’s degree in Information Technology, Information Systems, Business Management, or a related field