Desktop Support Technician

Top Skills' Details
1. 3 years of IT Support experience with a mid-to-large size org (more hardware heavy preferred - will be imaging)
2. Excellent Customer Service skills
3. Active Directory
Primary Responsibilities:
Resolve Tier 1 and 2 technology issues received via IT ticketing system, and resolves or forwards to a designated IT team member
Handle escalation requests in a timely manner
Format, install, set up, image and maintain desktop and laptop computers based on end user specifications in a VDI environment
Follow technical documentation and identify gaps, making recommendations for process improvement
Train and mentor less experienced Desktop Support Technicians or temporary employees/new hires
Pack and process e-waste in accordance with department procedures and policies
Maintain current knowledge of computer technology and make recommendations on new types
of equipment and operational methods based on business needs
Participates in IT projects and intiatives as assigned
Troubleshoot and support the client side of our VDI environment
Maintain and adhere to our asset management policies and procedures
Additional Skills & Qualifications
Experience and Education Requirement:
Minimum Education: High School Diploma
Minimum 3 years' experience in an IT support or helpdesk role , with a mid-to-large size organization (1000+ users), preferably in the financial services industry
Familiarity with ITIL processes
Excellent customer service
Experience using an enterprise ticketing system
Experience supporting clients in a VDI environment
Proficiency with troubleshooting computer hardware and software
Proficiency with physical install and break down of workstations and workspaces
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
Strong analytical and decision-making skills with attention to detail
Working knowledge of Microsoft Active Directory and VDI environments
Working knowledge of Microsoft, Apple, iOS and Android Operating Systems
Intermediate knowledge of Microsoft Office Suite
Certification/License: Microsoft certifications are preferred
Job Type & Location
This is a Contract to Hire position based out of Hillsboro, OR.
Pay and Benefits
The pay range for this position is $33.00 - $39.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Hillsboro,OR.
Application Deadline
This position is anticipated to close on Mar 12, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.