IT Support

We are seeking a proactive and versatile IT Support Analyst to provide crucial first and second-level technical support for our client's team. You will be the go-to expert for hardware, software, and network issues, ensuring our operations run smoothly. This role requires fluency in English and Spanish.

What You Will Do:

• Provide first and second-level technical support for all end-users (desktops, laptops, mobile, printers).
  
• Troubleshoot and resolve hardware, software, and networking issues remotely and in person.
  
• Manage and maintain conference room AV/display equipment.
  
• Log, track, and manage all support requests using the JIRA ticketing system.
  
• Manage user accounts and access via Active Directory and Office 365.
  
• Assist with the full lifecycle of onboarding and offboarding employees.
  
• Maintain accurate documentation and technology inventory records.
  
• Occasionally assist with facilities support, including equipment setup and vendor coordination for office maintenance.
  

Requirements:

• 2+ years of experience in an IT Support or Help Desk role.
  
• Fluent in English and Spanish (required).
  
• Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications.
  
• Experience with Active Directory, Exchange, VPNs, and ticketing systems (like JIRA).
  
• Basic understanding of networking (TCP/IP, DNS, DHCP).
  
• Excellent problem-solving, organizational, and customer service skills.
  
• Ability to work independently and prioritize workload with limited supervision.
  
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