IT Support

Houston, TX, US • Posted 30+ days ago • Updated 8 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Network
Laptop
Printers
Computer Hardware
Audiovisual
AV
Issue Tracking
Management
Onboarding
Documentation
Inventory
Collaboration
Technical Support
Help Desk
Fluency
English
Spanish
Microsoft Windows
Microsoft Office
Active Directory
Microsoft Exchange
Virtual Private Network
JIRA
Computer Networking
TCP/IP
DNS
Dragon NaturallySpeaking
DHCP
Problem Solving
Conflict Resolution
Customer Service
Supervision

Summary

We are seeking a proactive and versatile IT Support Analyst to provide crucial first and second-level technical support for our client's team. You will be the go-to expert for hardware, software, and network issues, ensuring our operations run smoothly. This role requires fluency in English and Spanish.

What You Will Do:

Provide first and second-level technical support for all end-users (desktops, laptops, mobile, printers).
Troubleshoot and resolve hardware, software, and networking issues remotely and in person.
Manage and maintain conference room AV/display equipment.
Log, track, and manage all support requests using the JIRA ticketing system.
Manage user accounts and access via Active Directory and Office 365.
Assist with the full lifecycle of onboarding and offboarding employees.
Maintain accurate documentation and technology inventory records.
Occasionally assist with facilities support, including equipment setup and vendor coordination for office maintenance.

Requirements:

2+ years of experience in an IT Support or Help Desk role.
Fluent in English and Spanish (required).
Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications.
Experience with Active Directory, Exchange, VPNs, and ticketing systems (like JIRA).
Basic understanding of networking (TCP/IP, DNS, DHCP).
Excellent problem-solving, organizational, and customer service skills.
Ability to work independently and prioritize workload with limited supervision.

#SNIT

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: snibot
Position Id: 390776
Posted 30+ days ago

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IT Support

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Job Details

Skills

Summary

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