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Sr. Azure SME

Phoenix, AZ, US • Posted 5 hours ago • Updated 5 hours ago

Contract W2

On-site

$60 - $65/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Embedded Systems
Leadership
Incident Management
Release Management
Microsoft Windows
Cadence
UPS
Reporting
Team Leadership
Recruiting
Management
Production Support
Customer Facing
SQL
Analytics
Computer Networking
.NET
Hosting
Windows PowerShell
Python
Scripting
DevOps
Collaboration
Fluency
ServiceNow
JIRA
Organized
Communication
Public Sector
Microsoft Azure
ITIL
Budget

Summary

About the Role

We're hiring an Operations Manager to lead a production support team embedded within a large public sector technology engagement. The team directly supports a mission-critical line-of-business platform handling title, registration, and driver-credentialing workloads for a state-level motor vehicle organization. The entire application stack runs on Microsoft Azure and is built on .NET.

This is a hands-on production and operations leadership role. The primary measure of success is uptime and service health. You'll run the day-to-day rhythm of incident response, release coordination, and operational execution for a team that keeps this environment available, performant, and auditable.

What You'll Own

Incident management: drive triage, bridge calls, escalations, and post-incident reviews for production issues on the Azure-hosted .NET platform.
Release management: coordinate change windows, deployment gates, and go/no-go decisions through the Azure DevOps pipeline and ITIL change process.
Operational cadence: lead the daily stand-ups, stakeholder syncs, ticket reviews, and reporting rhythm with the client and internal delivery leads.
Troubleshooting: work shoulder-to-shoulder with engineers on live issues - you're expected to read logs, query telemetry, and understand what's actually happening in the environment, not just assign tickets.
Automation and toil reduction: champion scripting and automation (PowerShell, Python) to eliminate repeat work, improve run-book quality, and shorten MTTR.
Team leadership: manage, coach, and develop a small operations team; own staffing, on-call rotation, and workload balance.

What You Bring

Demonstrated experience managing or leading application production support for a business-critical, customer-facing platform. This is non-negotiable - we're looking for someone who has lived in a production environment, not a project or build-phase background.
Strong working knowledge of Microsoft Azure - App Services, SQL, monitoring/Log Analytics, identity, networking basics.
Comfort with .NET application hosting concepts: configuration, deployment slots, typical failure modes, and what "healthy" looks like.
Hands-on scripting and automation in PowerShell and/or Python. You don't need to be a full-time developer, but you should be able to read, write, and maintain operational scripts.
Practical experience with pipeline deployments, ideally in Azure DevOps - release pipelines, approvals, artifacts, and the coordination problems that come with them.
Fluency with ITIL-style incident, problem, and change processes and the ticketing tools that support them (ServiceNow, Jira, or similar).
Executive presence on a bridge - calm, organized, clear communication under pressure, including directly with client stakeholders.

Nice to Have

Prior experience supporting public sector, state government, or regulated industry workloads.
Azure certifications (AZ-104, AZ-400) or ITIL v4 Foundation.
Exposure to SRE practices - SLOs, error budgets, observability tooling.

Why This Role

You'll be the operational anchor for a platform that touches nearly every resident of the state it serves. The work is visible, the stakes are real, and the environment is stable and long-running - this isn't a short-term project role. You'll have a defined team, a clear mandate, and an established client relationship to build on.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 873160
Posted 5 hours ago

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