ERP/CRM Consultant

Description

We are looking for an experienced ERP/CRM Consultant to provide hands-on application support and user assistance for a manufacturing-focused technology environment in Mayville, Wisconsin. This Long-term Contract position is well suited for someone who can work independently, manage day-to-day system issues, and help maintain stable operations across ERP, CRM, and ticketing platforms. The ideal candidate brings strong Epicor 10 knowledge, a practical approach to troubleshooting, and the flexibility to support a dynamic, multi-system landscape.

Responsibilities:

Deliver front-line support for business users, with a primary focus on resolving Epicor-related questions, incidents, and functional issues.

Manage user provisioning activities, including account setup, access updates, and permission-related support across key business systems.

Track, prioritize, and close support requests through Jira while coordinating across multiple ticket queues and related system environments.

Partner with external vendors and technical service providers when additional expertise is needed to address issues or support platform-related work.

Contribute to system stability by identifying recurring problems, documenting resolutions, and helping improve support processes.

Provide day-to-day application and operational support across ERP and associated business tools used by plant and back-office teams.

Assist with upgrade-related support activities for Epicor 10, including coordination and issue follow-up during ongoing enhancement efforts.

Support users in a low-structure environment by independently assessing issues, determining next steps, and driving problems toward resolution.

Requirements

5+ years of experience supporting ERP, CRM, or enterprise business applications in a hands-on consulting or support capacity.
Strong background with Epicor 10, including production support and exposure to version upgrades or post-upgrade issue resolution.
Experience working in environments with multiple business systems, entities, or recently integrated operations.
Proficiency using Jira or similar ticketing platforms to manage incidents, requests, and cross-functional support workflows.
Ability to troubleshoot application access, configuration, and end-user issues with minimal oversight.
Comfortable providing remote support and assisting both operational and back-office users.
Familiarity with configuration management, business application support, and related technical problem-solving practices.
Strong communication skills and the ability to work effectively with internal stakeholders and external partners.

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