Service Desk Analyst

Hybrid in Phoenix, AZ, US • Posted 1 day ago • Updated 1 day ago
Contract Independent
Contract W2
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

  • Active Directory
  • Call Center
  • Customer Service
  • ServiceNow

Summary

:
: Phoenix, AZ (Hybrid)
: Long-Term Project
: F2F Required


:
Provide Level-1 support for hardware, software, network, and user-related issues
Troubleshoot and resolve tickets through calls, email, chat, and self-service requests
Support users with Active Directory, VPN, Google accounts, desktops, and peripherals
Maintain accurate ticket documentation and follow-ups
Escalate unresolved issues appropriately
Create and update knowledge base articles

:
Level-One Support & Customer Service
Call Center Environment Experience

:
Active Directory
Remote Virtual Desktop
ServiceNow
Google Workspace
Windows OS & Microsoft Office Suite

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10202300
  • Position Id: 8975540
  • Posted 1 day ago
Contact the job poster
VK

Vamshi Krishna

Recruiter @ HUMAC INC.
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