Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for users in Cambridge, Massachusetts. This Long-term Contract position requires onsite presence and focuses on delivering reliable desktop support, smooth onboarding assistance, and responsive troubleshooting in a Windows-based environment. The role also offers exposure to higher-level technical work, including support for Azure-related cloud services and selected administrative tasks across Microsoft technologies.

Responsibilities:
Deliver in-person deskside assistance for employees, resolving day-to-day hardware, software, and access issues in a timely manner.
Manage and work through escalated service requests, ensuring problems are properly diagnosed, communicated, and brought to resolution.
Support business applications by troubleshooting errors, reinstalling approved software, and confirming successful functionality on end-user devices.
Coordinate user onboarding and offboarding activities, including account setup, device preparation, and access updates.
Provide technical support for conference rooms and audiovisual systems to help meetings run without disruption.
Assist with Windows 10 and Windows 11 administration tasks, including user support across core Microsoft tools and endpoint technologies.
Contribute to basic IT administrative work involving Active Directory, Microsoft 365, Intune, Defender, and Duo.
Support selected higher-level technical initiatives, including assistance with Azure cloud-related tasks as needed.

Requirements

At least 3 years of experience in desktop support, deskside services, or onsite IT support roles.
Practical troubleshooting experience in Windows environments, including Windows 10 and Windows 11.
Working knowledge of Microsoft 365 and common Microsoft support tools used in enterprise settings.
Familiarity with Active Directory and endpoint management or security platforms such as Intune, Defender, and Duo.
Ability to handle service desk tickets, application support requests, and basic hardware or network troubleshooting independently.
Strong customer service and communication skills with a detail-oriented, approachable style.
Comfortable working in a permanent onsite role in a smaller office environment with minimal supervision.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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