Cisco VoIP/Radio Communication Systems Tech

Description

We are looking for a skilled Cisco VoIP/Radio Communication Systems Tech to support essential public safety and emergency communications operations in Florida. This Long-term Contract opportunity is ideal for a telecommunications specialist who can maintain reliable voice, radio, and dispatch-related systems in a fast-paced service environment. The role requires strong troubleshooting ability, sound technical judgment, and a commitment to keeping mission-critical systems operational for first responders and related agencies.

Responsibilities:
Support the installation, configuration, maintenance, and repair of critical communications platforms used by law enforcement, 911 teams, fire stations, and emergency response personnel.
Troubleshoot issues affecting Cisco voice systems, land mobile radio equipment, telephony components, dispatch-related technology, cabling, and connected infrastructure to restore service quickly.
Investigate service interruptions and performance concerns, identify underlying causes, and apply effective corrective solutions to minimize downtime.
Coordinate equipment purchasing, deployment, testing, upgrades, and replacement planning across the communications environment.
Maintain organized records for device inventories, equipment assignments, configurations, and other operational documentation to support accountability and continuity.
Review vendor billing and related documentation to help ensure accuracy and timely processing.
Work closely with manufacturers, carriers, service providers, and external partners to resolve technical issues and sustain dependable communications services.
Provide technical assistance during urgent incidents and be available for flexible scheduling, including after-hours response when operational needs require it.

Requirements

At least two years of progressively responsible experience supporting communications systems within a public safety or emergency services setting.
Working knowledge of radio communications, telephony principles, public safety communications concepts, and applicable regulatory standards.
Hands-on experience administering and troubleshooting mission-critical technologies such as Cisco VoIP, radio systems, dispatch equipment, and supporting network infrastructure.
Ability to communicate clearly in both written and verbal formats while working with technical teams, vendors, and operational stakeholders.
Experience maintaining inventory records, administrative documentation, and equipment tracking data with a high level of accuracy.
Familiarity with vendor coordination, service provider engagement, and basic network troubleshooting in a communications support environment.
Associate degree in Electronics, Telecommunications, Information Technology, or equivalent related experience is preferred.
Ability to type at least 25 words per minute and work a flexible schedule, including evenings or emergency callouts when needed.

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