Help Desk Lead

Aloha! One of Hawaii's largest and oldest banks is seeking a Help Desk Lead to join the team. He/she will play a critical role as the in-between for the front line Help Desk technicians, and the management team. The Help Desk Lead provides immediate support for ticketing escalations beyond Tier 1 and is responsible for cohesion and direction of the Help Desk team. Candidates for this role should have extensive experience with and managing a ticketing system for Tier 1 issues, but have the expertise to assist with Tier 2 issues as well.
Top Skills' Details
3-5 Years of Help Desk experience.
Strong understanding/experience with Microsoft O365.
Tier 1-2 troubleshooting experience.
Additional Skills & Qualifications
Managerial/ supervisor experience- specifically with managing schedules, setting operational direction, and providing support when needed for escalated issues. Overall, he/she needs to possess a strong passion for IT and willingness to assist others.
Work Environment
On-site, Monday-Friday 9am-5pm
Compliance Requirements
Drug Test, Background Check, and Credit Check all required
Job Type & Location
This is a Contract to Hire position based out of Honolulu, HI.
Pay and Benefits
The pay range for this position is $36.06 - $40.87/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Honolulu,HI.
Application Deadline
This position is anticipated to close on Apr 29, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.