Technical Project Manager

We are hiring Project Managers Planisware to provide operational support for Planisware across Pharmaceutical Research & Development. Responsible for ensuring reliable system operations, high-quality data management, user support, reporting, training while driving adoption through change management and release enablement. Working closely with business and technical teams, support governance, planning processes, and cross-functional portfolio execution across global program/project Management, Clinical Ops, Regulatory, Real-World Evidence, and Pharmaceutical Development & Manufacturing.

Skills & Experience

• Planisware Administration & Operational Support Day-to-day Planisware support, user administration, issue resolution, and ticket management; User access management, troubleshooting, escalation coordination, Data maintenance, reporting support, and system monitoring
• Stakeholder & User Support End-user support across Global Program Management, Clinical Operations, Regulatory, RWE, and Pharmaceutical Development & Manufacturing; Strong communication and stakeholder management; Office hours facilitation and user query resolution
• Training & Change Management Development and delivery of user training materials; User onboarding and adoption programs; Change management and communication planning; Documentation of best practices and SOPs; Release & UAT Support
• User Acceptance Testing (UAT) Release coordination and deployment readiness; Change control and release communication; Validation of new functionality and business readiness
• Reporting & Governance Report generation and dashboard support; Portfolio and planning data management; Governance meeting support and documentation; Data quality monitoring and compliance
• Process Improvement Continuous process optimization; Operational excellence; Cross-functional collaboration; Root cause analysis and issue resolution
• Secondary Skills / Good to have Microsoft Excel, Power BI, and reporting skills; Project coordination and organizational skills; Documentation and SOP creation; ServiceNow, Jira, or similar ticketing tools; Training and knowledge sharing; Analytical problem-solving and continuous improvement; Understanding of Pharmaceutical R&D processes

Job / Role Description

• Provide day-to-day operational support for the Planisware platform; Manage user access, incident resolution, and support requests within agreed SLAs
• Maintain portfolio data integrity and support business reporting requirements; Conduct user training, onboarding sessions, and office hours
• Able to independently handle all Planisware Operational Support PM; Provides regular updates, proactive and due diligent to carry out responsibilities
• Develop, maintain training documentation, user guides, and knowledge articles; Support system releases, User Acceptance Testing (UAT), and change management activities
• Coordinate with business and IT teams to ensure successful implementation of enhancements; Support governance meetings, planning cycles, and portfolio review processes
• Monitor platform usage and promote best practices for data quality and system adoption; Identify opportunities for process improvements and operational efficiencies
• Communicate effectively with internal and customer stakeholders; Strong interpersonal skills to build and maintain productive relationships with team members
• Problem-Solving and Analytical Thinking; Capability to troubleshoot and resolve issues efficiently; Experience in Agile/Scrum with exposure to tools - Jira/Azure DevOps