Sr ServiceNow QA Automation Engineer
W2 Only (NO C2C)
Note: This is a HYBRID position requiring 2 in-office days at local Deloitte office per week. Travel costs are not reimbursable.
Candidates with sub vendors cannot be considered.
Job Description
We are seeking a ServiceNow testing professional with strong hands-on experience in Automated Test Framework (ATF), specifically building and maintaining UI-focused automated tests for ServiceNow Agent Workspace. This role partners with developers, product owners, and platform admins to improve release quality through automated regression coverage and modern testing practices.
Key Responsibilities
• Design, build, execute, and maintain ServiceNow ATF test suites (smoke, regression, and end-to-end).
• Create and stabilize Agent Workspace UI automated tests, including workspace navigation, record interactions, forms, lists, related lists, tabs, and UI actions.
• Develop ATF coverage for workspace-specific experiences such as:
o Agent Workspace configurations (forms, lists, views, UI policies, client scripts)
o Record producer / catalog-driven flows surfaced in Workspace
o Interactions / cases / incidents and associated agent workflows
• Troubleshoot flaky tests by improving test design, selectors, test data setup, timing/waits, and environment readiness.
• Build reusable ATF test steps, test data strategies, and execution patterns aligned to release cadence.
• Integrate automated testing into delivery lifecycle (e.g., pre-deploy gates, post-deploy validation) and support CI/CD-driven releases where applicable.
• Collaborate with platform teams to ensure test environments, roles, and data are appropriate for repeatable automation.
• Produce testing artifacts: test strategy, test plans, traceability, execution results, defect reports, and automation coverage metrics.
Required Qualifications / Skills
• Hands-on experience implementing ServiceNow ATF in enterprise instances.
• Direct experience testing ServiceNow Agent Workspace UI using ATF (not only classic UI).
• Strong understanding of ServiceNow platform fundamentals: tables, forms, lists, ACLs, UI policies, client/server scripts, and update sets/application packaging.
• Experience with test data creation and management (repeatable automated runs).
• Ability to write clear test cases and translate user stories/acceptance criteria into automated tests.
• Strong defect triage and debugging skills (identifying platform vs config vs customization issues).
Preferred / Nice-to-Have
• Experience with ServiceNow Test Management 2.0 (TM2) and linking manual-to-automated coverage.
• Experience validating Workspace-specific components (e.g., UI Builder-based experiences, configurable workspaces) where applicable.
• Familiarity with ServiceNow CI/CD (ATF execution as part of pipelines), DevOps integrations, and release governance.
• Experience in IT Service Management (ITSM) / Customer Service Management (CSM) / HR Service Delivery (HRSD) implementations using Agent Workspace.
• ServiceNow certifications (e.g., CSA, CIS in relevant modules) are a plus.
Keywords for Recruiter Search
ServiceNow ATF, Automated Test Framework, Agent Workspace, Workspace UI testing, regression automation, ServiceNow Test Management, Configurable workspace, UI Builder, ITSM, HRSD
Sample Screening Questions (optional)
• “Describe ATF tests you built specifically for Agent Workspace.”
• “How do you handle flaky Workspace UI tests in ATF?”
• “Have you integrated ATF runs into a release pipeline or deployment validation?”
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