Desktop/Helpdesk Support Engineer

This will be an In-Person Interview in Albany, NY IT Support SpecialistDuration: 24 monthsLocation: Albany, NYClient: State of New YorkJob Description:1.84 months of experience working with end users to troubleshoot both hardware and software issues.2.60 months of experience working in a second-tier help desk environment.3.36 months of experience in developing test plans and performing system level testing.4.36 months of experience with public safety mobile computing environments.5.36 months of

84 months of experience working with end users to troubleshoot both hardware and software issues 60 monthsof experience working in asecond tierhelp desk environment 36 monthsof experience in developing test plans and performing system level testing 36 monthsof experience with public safety mobile computing environments 36 monthsof experience in conducting technical and end-user training in a classroom environment 36 monthsof experience in developing technical and training materials 60 mont

ITOT Infrastructure Support Technician is responsible for providing IT support to Manufacturing. Work closely with Manufacturing to provide IT expertise and troubleshooting of issues while ensuring smooth operation of IT equipment & applications in MFG. Support the implementation of IT projects in MFG involving end users and adhering to all clean room standards & procedures ensuring a state of compliance at all times. As a ITOT Infrastructure Support Technician, a typical day might include the

84 monthsof experience eliciting business requirements from business customers or system artifacts andmaintainingsuch requirements. 84 monthsof experience developing business requirements and process documentation such as use cases, process flows, screen mock-ups, and data dictionaries. 84 monthsof experience creating test plans and test cases, executing functional and system tests including regression tests. Ensureappropriate testcoverage by mapping system requirements to test cases. 84 mont