Business System Analyst - WMS

Job#: 3023475

Job Description:

Job Description

The successful candidate will serve as a Transportation & Warehouse Systems Subject Matter Expert (SME), supporting enterprise-level logistics, transportation, and warehouse applications. This role partners with business stakeholders, project managers, vendors, and IT teams to ensure stable operations and successful delivery of new capabilities.

Act as a primary functional SME for Warehouse Management Systems (WMS) and Transportation Management System (TMS), providing day-to-day operational and application support.

Analyze transportation, warehouse, and logistics business requirements and translate them into functional designs, system configurations, and integration solutions.

Lead or support application enhancements, defect resolution, and initiatives spanning WMS, TMS, and related logistics platforms, ranging from minor configuration changes to large, multi-phase projects.

Perform or coordinate the end-to-end delivery lifecycle, including:

- Requirements gathering and business process analysis

- Functional and detailed design

- System configuration and parameter setup

- Testing (unit, integration, system, and user acceptance)

- Production deployment, stabilization, and post-implementation support.

Provide daily production support for WMS and TMS applications, identifying, troubleshooting, and resolving issues impacting warehouse operations, outbound/inbound transportation, and downstream systems.

Support WMS functional areas, including but not limited to:

- Inbound receiving and put-away

- Inventory management and control

- Picking, packing, shipping, and outbound staging

- Labor- and process-related configuration (as applicable)

Coordinate and support integrations between TMS, WMS, mainframe systems, carriers, and third-party logistics providers, ensuring accurate and timely data flow across the supply chain.

Serve as a key contact for shipment visibility and tracking solutions, supporting WMS-to-TMS event flows and resolving integration or data issues.

Lead analysis of production incidents and operational disruptions, performing root cause analysis and coordinating with internal technical teams and external vendors to drive resolution.

Support Oracle Cloud operations, including:

- Creating and managing Service Requests (SRs) with Oracle Support

- Reviewing and validating quarterly cloud upgrades for TMS and related integrations

- Coordinating regression testing and business readiness activities

- Support TMS configuration.

Contribute to solution and integration architecture, ensuring that warehouse and transportation systems are scalable, secure, and aligned with enterprise standards.

Support application security and user access, including role setup, access troubleshooting, and SSO coordination for logistics platforms.

Produce and maintain clear, up-to-date documentation, including functional designs, integration diagrams, support procedures, and knowledge-transfer materials.

Provide regular status updates to project managers and leadership, communicating risks, dependencies, timelines, and remediation plans.

Typical Effort Breakdown (Approximate):

- Business Analysis & Functional Design: 35-45%

- Testing, Implementation & Production Support (TMS & WMS): 35-45%

- Architecture, Integration Design & Vendor Coordination: 15-25%

What will this person be working on

Support for WMS and TMS applications, production support and project

WANTS

5+ years of experience supporting enterprise Warehouse Management Systems (WMS) and logistics/transportation applications.

Proven experience acting as a WMS and TMS Subject Matter Expert (SME), supporting daily warehouse operations, owning application support, enhancements, and issue resolution.

Strong functional knowledge of WMS processes, including:

- Inbound receiving and put-away

- Inventory management and control

- Picking, packing, shipping, and outbound staging

Experience configuring and supporting PkMS parameters, rules, and workflows.

Ability to analyze warehouse operational issues and translate them into system configuration changes or functional fixes.

Experience supporting Oracle Transportation Management Systems (TMS) and logistics integrations.

Knowledge of EDI, APIs, and middleware platforms used in warehouse and transportation integrations.

Understanding of end-to-end warehouse-to-transport flows, including WMS-to-TMS handoffs and shipment execution.

Experience supporting system integrations between WMS, TMS, mainframe systems, carriers, and third-party applications.

Experience across the full application lifecycle, including:

- Requirements gathering and functional analysis

- Creating and maintaining functional documentation, workflows, support runbooks, configuration specs, and operational procedures.

- Testing (unit, integration, system, UAT)

- Production deployment and post-implementation (warranty) support.

Strong production support and troubleshooting skills, including:

- Incident resolution

- Root cause analysis

- Coordination with technical teams and vendors.

Professional Skills:

- Ability to communicate clearly with warehouse operations, business users, technical teams, and leadership.

- Strong organizational skills and the ability to manage multiple parallel support and project activities.

- Experience working in mission-critical operational environments with tight SLAs.

Nice to Have:

Experience with Manhattan WMS PkMS v2003.

Experience supporting Oracle Transportation Management (OTM), including:

- Oracle Support Service Requests (SRs)

- Quarterly cloud upgrade impact analysis and testing

Experience with shipment visibility platforms (e.g., Project44 or similar).

Experience with voice-directed warehouse solutions (e.g., Vocollect).

Familiarity with warehouse hardware integrations (RF scanners, printers, labelers, voice devices).

Exposure to change and release management tools (e.g., ALM, DevOps, or configuration management platforms such as ALDON).

Experience supporting application security and access management, including role-based access and SSO concepts.

Background in automotive, manufacturing, distribution, or high-volume logistics environments.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.