The CMDB Analyst is responsible for supporting the day-to-day operations, maintenance, and data quality of the Configuration Management Database (CMDB). This role works closely with IT teams to ensure accurate and reliable configuration data that supports ITSM processes and decision-making.
Key Responsibilities- Maintain and update CMDB records, ensuring accuracy and completeness of Configuration Items (CIs)
- Support data ingestion from discovery tools, integrations, and manual inputs
- Perform regular data audits, reconciliation, and cleanup activities
- Identify and resolve data discrepancies and integrity issues
- Assist in defining CI classes, attributes, and relationships
- Collaborate with stakeholders to ensure proper CI lifecycle management
- Generate reports and dashboards on CMDB data quality and usage
- Support Configuration Manager in governance and process improvement initiatives
- Assist with onboarding new services and systems into the CMDB
- Document processes, standards, and procedures
Required Qualifications- Bachelor s degree in IT, Information Systems, or related field (or equivalent experience)
- 2+ years of experience in IT operations, ITSM, or data management
- Familiarity with CMDB concepts and ITIL framework
- Experience with ServiceNow or similar ITSM tools
- Strong attention to detail and data quality focus
- Basic understanding of IT infrastructure (servers, networks, applications, cloud)
- Strong analytical and problem-solving skills
Preferred Qualifications- Experience with ServiceNow CMDB or Discovery
- Exposure to cloud environments (Azure, AWS)
- Experience with data analysis tools (Excel, Power BI, SQL)
- ITIL Foundation certification
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
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