IVR Devops Engineer

Total experience 6 to 10 yrs.3+ years Hands on experience in orchestrating CI/CD pipelineIVR contact center domain knowledgeSwarm deployments concepts and knowledge.Hands-on experience in Argo CD Kubernetes deploymentsProficient in Unix commands and SQL queries.Experience in using AppDynamics, DatadogAvaya experience portal (AEP) experience good to have 6 - 10 years of experience.Follows company software development lifecycle to design, code, configure, test, debug, and document system and appli

RESPONSIBILITIES: Kforce is immediately seeking an experienced IVR Business Analyst in support of our enterprise telecommunications and mass media client based in Charlotte, NC. As a Senior Business Analyst, you will lead customer journey discovery, system analysis, and requirements definition across IVR and IVA platforms, playing a key role in shaping the future of conversational customer experiences. Customer Experience & Stakeholder Engagement (30%): * Lead customer experience discovery sess

Hi, Hope you are doing great, Openings on Sr Java Platform Architect - Charlotte NC Job Title : Senior Platform Architect (Java / Mule / Kafka)Location : Charlotte, NC (Onsite) Job Summary:We are seeking a Senior Platform Architect with 15 20+ years of experience to design, build, and support enterprise-grade applications and platform solutions in a hybrid cloud environment. The role requires strong expertise in Java, integration technologies (Mule/Kafka), cloud-native platforms, and production

Job title:- IVR Architect Job location:- Remote position Job description:- Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialogflow CX, Kore.ai, Amazon Lex). Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications. Develop and maintain a modular IVR componen