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AI Engineer

Baltimore, MD, US • Posted 14 days ago • Updated 1 hour ago

Full Time

On-site

$55.0000 - $60.0000/hr

Fitment

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Job Details

Skills

IVA
IVR
Conversation AI
intelligent virtual agent
Cognigy
Dialogflow
Nuance

Summary

Job Description:

Job Title: IVA Engineer (Conversational AI Engineer (IVA / Voice / IVR)

Locations: Hybrid (2 onsite)

Baltimore MD 21224

Dallas TX 75062

Pay rate: $55 -$60/hr.

Day to day:

Design intent taxonomy, utterances, and dialogue flows for voice interactions

Build and optimize NLU models to improve accuracy and reduce fallbacks

Create conversation flows (confirmations, disambiguation, error handling)

Work in platforms like Cognigy (or similar) to build and deploy voice experiences

Partner with IVR, telephony, and API teams for end-to-end integration

Analyze NLU performance metrics and continuously improve results

Must-Haves:

Experience building conversational AI / IVA / voice bot solutions

Strong skills in intent design, utterances, and NLU optimization

Hands-on with tools like:

Cognigy (preferred)

Dialogflow, AWS Lex, Nuance, or similar

Experience with voice or IVR systems

Ability to work across telephony + backend teams

Plusses:

Cognigy experience

NICE CXone, Genesys, or similar contact center platforms

Exposure to APIs / backend integrations

Experience in financial services

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91127026
Position Id: 29804
Posted 14 days ago

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