Client: Financial services sector
Type: Contract
Duration: 6 months
Job Title: IVA Engineer (Conversational AI Engineer (IVA / Voice / IVR)
Locations: Remote - Anywhere is USA
If possible then in: Baltimore MD - 21224
Salary: $75/hr to $80/hr
Responsibility:
- Design intent taxonomy, utterances, and dialogue flows for voice interactions
- Build and optimize NLU models to improve accuracy and reduce fallbacks
- Create conversation flows (confirmations, disambiguation, error handling)
- Work in platforms like Cognigy (or similar) to build and deploy voice experiences
- Partner with IVR, telephony, and API teams for end-to-end integration
- Analyze NLU performance metrics and continuously improve results
Must-Haves:
- Experience building conversational AI / IVA / voice bot solutions
- Strong skills in intent design, utterances, and NLU optimization
- Hands-on with tools like:
- Cognigy (preferred)
- Dialogflow, Amz-Lex, Nuance, or similar
- Experience with voice or IVR systems
- Ability to work across telephony + backend teams
Plusses:
- Cognigy experience
- NICE CXone, Genesys, or similar contact center platforms
- Exposure to APIs / backend integrations
- Experience in financial services
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.
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