Service Now Tier 1 service desk agent- Night Shift

Nashville, TN, US • Posted 11 hours ago • Updated 11 hours ago

Contract Independent

Contract Corp To Corp

Contract W2

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Customer Service
IVR
ServiceNOW
Help Desk/Service Desk
Previous tier 1
telephony
Tier 1 service desk agent

Summary

Role Title: ServiceNow service desk agent/ Help Desk - Night Shift Agent

Hours: 8 PM CST to 5 AM CST. On weekends it is one of 3 shifts, 5 AM CST to Noon CST, Noon CST to 8 PM CST and then 8 PM CST to 5 AM CST.

Position is remote from USA

Duration: 1 year

Required Skills:

ServiceNow: Intermediate
Help Desk/Service Desk: Advanced
Previous tier 1 experience
IVR
telephony experience.

Responsibilities

Seeking Tier 1 service desk agent for night and weekend work.
Previous experience with ServiceNow required.
Ability to take calls, provide excellent customer service, and triage issues effectively and efficiently to application support teams for resolution.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10113386
Position Id: 28600-677-
Posted 11 hours ago

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