Microsoft Cloud Solution Architect

Role Summary

• We are looking for a Microsoft Cloud Solution Architect for our Managed Services practice.
• This is a managed services role at its core, focused on operationalizing, hardening, and
  continuously improving established client environments so they run reliably day after day. The
  role balances incident and problem management against targeted improvement work, and
  requires sound judgment about what to prioritize when operational and project demands
  compete for the same hours.
• Responsibilities will include the design, configuration, management, and support of the internal
  MSP tool stack that the whole practice runs on, as well as actively supporting the MSP team in
  problem-solving and solution architecture that draws on senior consultative experience.  
• This is a senior individual contributor position with a path to practice leadership

Responsibilities

Managed Services Operations

• Operationalize and maintain established client environments for reliability, security, and
  performance over their full lifecycle.
• Design, configure, manage, and support the internal MSP tool stack, including Professional
  Services Automation (PSA), Remote Monitoring and Management (RMM), and patch
  management platforms.
• Tune monitoring, alerting, and automation policies to reduce noise, surface real issues earlier,
  and limit manual intervention.
• Own patch management and endpoint compliance across the managed client base.
• Drive operational resilience through backup validation, configuration baselines, and proactive
  remediation of recurring conditions.
• Maintain runbooks, standard operating procedures, and configuration documentation for the
  managed services team.

Incident and Problem Management

• Lead response on high-priority and escalated incidents across M365 and Azure, driving resolution and keeping clients informed throughout.
• Perform root-cause analysis and problem management to prevent recurrence.
• Convert recurring issues into permanent fixes through configuration changes, automation, or architecture adjustments.
• Triage and prioritize incidents based on client impact, risk, and effort.

Solution Design and Improvement

• Design and deploy targeted improvements to established environments across Exchange Online, SharePoint Online, OneDrive, Teams and Teams Phone, Intune, and Entra ID.
• Produce design documents, architecture diagrams, and implementation plans suitable for engineer execution and client approval.
• Align solutions to networking, identity, security, and multi-site requirements.
• Lead migrations and deployments end to end, including pre-migration assessment, cutover, and post-implementation validation.

Automation and Continuous Improvement

• Develop PowerShell scripts to automate tenant configuration, bulk administrative tasks, and environment hardening.
• Identify and implement efficiency improvements across routine delivery and operations, including within the MSP tool stack itself.
• Document delivery and operational patterns for reuse across the team.

Client Advisory and Practice Contribution

• Serve as trusted advisor, translating technical decisions into business outcomes for client stakeholders.
• Support pre-sales activity, including scoping, estimates, technical whiteboards, and discovery.
• Mentor junior and mid-level team members and provide structured technical feedback.

Required Skills and Experience

• 8+ years in IT, with at least 5 in a managed services, consulting, or client-facing delivery role.
• Hands-on experience administering core MSP platforms: PSA, RMM, and patch management tooling.
• Demonstrated delivery experience across the Microsoft cloud stack: Active Directory and Entra ID, Exchange Online, SharePoint Online, OneDrive, Teams and Teams Phone, and Intune (including application packaging and Windows 11 migrations).
• Demonstrated knowledge of the on-premises estate clients modernize from: Windows Server,
  networking, end-user compute, and line-of-business application dependencies.
• Secondary depth in Microsoft security and identity, including Conditional Access, identity
  protection, and Zero Trust principles, with the judgment to know when to engage a dedicated security resource.
• Proficiency in PowerShell for automation and administrative tasks.
• Proven ability to lead a project and an incident response with equal competence, and to prioritize effectively when both are active.
• Strong client communication skills, including delivering difficult news and explaining technical
  tradeoffs to non-technical stakeholders.

Preferred

• Experience designing or standing up an MSP tool stack, not just operating one.
• Hands-on experience with Session Border Controllers, AudioCodes preferred, for Teams voice integration.
• Experience converting recurring incidents into permanent fixes through automation or design.
• History of building runbooks, frameworks, or documentation that remained in use after handoff.
• Relevant Microsoft certifications. We will support earning them; they are not a requirement.
• Bachelor''s degree in computer science, information technology, or a related field. Welcome
  but not a gate

NO THIRD PARTIES PLEASE