Sr. IT Service Management (ITSM) DeveloperLocation: Honolulu, HI
Work Model: Hybrid or Remote-capable (flexible based on candidate location)
Employment Type: Direct Placement (Full-Time)
Industry: Financial Services/Banking
About the OpportunityTEKsystems is supporting a premier Hawaii-based enterprise organization in their search for a Senior IT Service Management Developer. This individual will play a critical role in shaping the future of the organization's ITSM platform and processes. This is not just a developer role-it's a strategic, consultative position. The ideal candidate understands not only how to build solutions but why those solutions matter. We're looking for someone who can challenge assumptions, improve processes, and provide thoughtful guidance.
Role OverviewThe Senior ITSM Developer will design, develop, and enhance capabilities on the ITSM platform (ServiceNow or similar). This includes creating new features, supporting platform integrations, resolving complex issues, and helping define long-term platform strategy.
Success in this role requires strong technical acumen combined with systems thinking, business process insight, and the ability to translate ambiguous requirements into effective solutions.
Responsibilities- Architect, design, and customize solutions across ITSM modules: Incident, Problem, Change, Knowledge, Service Catalog.
- Lead discussions to understand the why behind business requirements, challenge inefficiencies, and recommend better approaches.
- Build scalable integrations across enterprise systems.
- Troubleshoot and resolve complex platform issues.
- Develop dashboards and Performance Analytics (Indicators, Breakdowns, Scorecards, Targets, Widgets, etc.).
- Drive continual service improvement and platform modernization initiatives.
- Support Agile ceremonies and backlog prioritization with strategic input.
- Participate in roadmap planning and evaluate emerging ITSM capabilities and technologies.
Required Qualifications- Bachelor's degree in IT or equivalent hands-on experience.
- 5+ years developing on ITSM platforms (ServiceNow preferred).
- 3+ years customizing and implementing ITSM core modules.
- 5+ years in IT application development or technology solution delivery.
- Experience with Agile/Scrum and sprint planning.
- Strong understanding of Performance Analytics.
- ITIL Foundation certification.
- ServiceNow Certified System Administrator (CSA).
- Ability to think critically, ask "why," and challenge assumptions to produce optimal solutions.
- Comfortable providing consultative guidance versus simply taking orders.
Preferred Qualifications- ServiceNow Certified Application Developer (or ability to obtain within 12 months).
- ServiceNow Certified Implementation Specialist (or ability to obtain within 12 months).
- Experience shaping platform strategy or influencing architectural decisions.
- Familiarity with workflow orchestration and automation.
Job Type & LocationThis is a Permanent position based out of Honolulu, HI.
Pay and BenefitsThe pay range for this position is $110000.00 - $145000.00/yr.
Excellent benefits including healthcare coverage, PTO, holiday pay, 401K matching
Workplace TypeThis is a fully remote position.
Application DeadlineThis position is anticipated to close on May 28, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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