IT Help Desk

Louisville, KY, US • Posted 6 hours ago • Updated 6 hours ago

Contract W2

On-site

$20+

Generis TEK Inc.

Fitment

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Job Details

Skills

("HELP DESK" OR "SERVICE DESK" OR "TECHNICAL SUPPORT" OR "IT SUPPORT" OR "DESKTOP SUPPORT") AND ("CALL CENTER" OR "CUSTOMER SUPPORT" OR "TECHNICAL SUPPORT REPRESENTATIVE" OR TSR OR "SUPPORT ANALYST") AND (TROUBLESHOOTING OR HARDWARE OR SOFTWARE OR NETWORKING OR POS OR "POINT OF SALE")

Summary

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Krush Shingaram at email address can be reached on # .

We have Contract role IT Help Desk for our client at Louisville, KY. Please let me know if you or any of your friends would be interested in this position.

Position Details:

IT Help Desk- Louisville, KY

Location : Louisville, KY 40213

Duration : 6 Months

Pay Rate : $20/hr on W2

Description :

The position is responsible for providing first level support and troubleshooting for every manager and team member that calls or chats with the Restaurant Service Desk. Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that teams face on a daily basis.

Job Responsibilities:

Analyze and resolve hardware, software and operational issues within our service level agreements
Maintain a basic understanding of operational procedures
Log all incidents into an Incident Management System with clear, concise language
Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
Achieve an on target or above rating on quality, service, and productivity metrics
Follow proper escalation path when necessary to resolve issues
Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
Provide stellar customer service to our customers, treating every call with respect and positive energy
Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
Participate in all individual and group training initiatives

Work Relationships:

Restaurant Managers, Above Restaurant Leaders, Restaurant Team Members, other internal RSC associates

Knowledge and Skill Required :

Some college preferred
Good organizational, oral/written communication, and problem-solving skills
Good understanding of computer concepts (PC Fundamentals/Operating Systems)
Ability to type 40 words per minute
Minimum of 1 of year previous help desk/call center experience is desired
Spanish fluency is desired
Basic understanding of restaurant operations is desired

To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Krush Shingaram at email address can be reached on # .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91013946
Position Id: 26-02352
Posted 6 hours ago

Company Info

About Generis TEK Inc.

Generís Tek is an elite IT staffing firm headquartered in Chicago, IL offering long-term, short-term, temporary-to-permanent and direct placement staffing. We have 15 years of experience providing talented professionals to several Fortune 1000 clients. We are currently able to support clients across all locations within the United States with our unique client engagement models.

We at Generís Tek very highly value our relationship with our consultants. Our dedicated professionals help consultants reach their career objectives. We provide a competitive, fast-paced environment that promotes open communication to form a long term relationship built on mutual understanding, respect and trust. What sets us apart is the high level of service we provide to our clients after each employee is placed.

Our client relationships are backed by unparalleled understanding of workforce strategies, industry insight and expertise. As a trusted partner that has a strong recruiting focus, clients look at Generís Tek to meet their Talent acquisition needs. We have a solid database of qualified candidates that can be provided to our clients in quick turnaround time. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. Our business heavily relies on technology that gives a seamless solution to our clients and consultants. We offer our client intelligence about the talent market which helps them in their decision making and formulating workforce strategies at an optimum cost. We aspire to be our clients most trusted business partner.

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