Desktop Support Technician (Onsite)

Job at a Glance

The client is seeking a Workstation Support / Field Support / Desktop Administrator to provide onsite technical support for end-user computing environments. This role supports workstation setup, imaging, troubleshooting, and connectivity for a regulated environment and requires strong customer service skills. The position is full-time, onsite, and includes an on-call rotation.

Location: Jenkinsville, SC
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (on-call rotation required)
Position Type: Contract
Openings: 1

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Responsibilities

• Install software and set up hardware for client workstations

• Diagnose and troubleshoot computer issues across desktops, laptops, tablets, and Toughbooks

• Perform workstation imaging using SCCM and support high-volume imaging requests

• Troubleshoot and resolve imaging issues for standard PCs, laptops, tablets, and Toughbooks

• Configure and test client workstations to utilize VPN access using secure token identification

• Install image systems with appropriate operating systems based on client needs

• Install and configure core applications after base OS images are deployed

• Establish internet accessibility, TCP/IP addresses, and internal and external email accounts

• Support connectivity requirements including Ethernet and TCP/IP

• Support company software, operating systems, workstations, charting/drawing tools, and network connectivity to increase productivity and minimize downtime

• Interface with a wide variety of clients while delivering excellent customer service

• Support cell phones and iPads as needed

• Support HP and OCE printers and plotters as needed

• Handle multiple customer requests by prioritizing workload and adjusting to changing demands

• Communicate early and often with customers to keep them informed of issue status

• Take ownership of customer issues and demonstrate urgency in resolution

• Work collaboratively with team members

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Qualifications

• Minimum of 3+ years of experience as a Desktop Technician or Desktop Administrator

• Prior experience troubleshooting and resolving workstation imaging issues

• Experience configuring and testing VPN access using secure token identification

• Proficiency with Windows 11, Office 365, Outlook, Teams, and OneDrive

• Previous Helpline or customer service experience

• Strong customer service skills with the ability to actively listen and respond effectively

• Excellent problem-solving and critical-thinking skills

• Ability to manage and prioritize multiple tasks

• High School Diploma or equivalent required

• Experience as a LAN Administrator in a regulated industry preferred

• No certifications required

• Must be eligible for unescorted access in a regulated environment

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About the Client

The client is a large, highly regulated energy and utility organization supporting critical infrastructure across multiple operational sites. The team operates within secure environments where reliability, safety, and compliance are essential. Technology services play a key role in enabling daily operations, supporting field and office personnel, and maintaining secure access to enterprise systems. This role supports onsite users in an environment that requires strong technical expertise, attention to detail, and a customer-first mindset.

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