Job#: 3027114 Job Description: Program Manager - EpicLocation: Hybrid (Remote + Onsite as Needed) - Onsite Fridays - rest of the days remote
Travel Requirement: Must be able to travel onsite to facilities in the San Diego area
6+ month contract with extensions - long-term role
Position SummaryA high-visibility healthcare organization is seeking an
Epic Program Manager to lead complex, enterprise-level healthcare technology initiatives. This role focuses on
Epic EHR implementations, optimization programs, and regulatory-driven projects that directly impact clinical workflows, patient safety, operational performance, and executive strategy.
The Program Manager will serve as the strategic connector between IT, clinical operations, and executive leadership-driving alignment, enabling decision-making, and ensuring timely, compliant program delivery. This is an opportunity to influence mission-critical transformation within a large, dynamic healthcare environment.
Key ResponsibilitiesProgram Leadership- Lead large-scale Epic initiatives spanning multiple modules and clinical/operational departments
- Oversee regulatory, compliance, and patient-safety-driven technology programs
- Manage multi-workstream portfolios with enterprise visibility and significant organizational impact
Stakeholder & Executive Engagement- Serve as the primary escalation and coordination point for senior leadership
- Develop executive dashboards, briefings, and high-quality decision-making materials
- Build alignment across clinical, operational, and IT stakeholder groups
Delivery & Governance- Own program planning, resource alignment, timeline management, and risk mitigation
- Implement structured governance frameworks for complex healthcare initiatives
- Coordinate closely with vendors, technical partners, and internal teams
Organizational Navigation- Navigate politically sensitive environments with diplomacy and strategic awareness
- Drive consensus across groups with competing priorities
- Resolve complex stakeholder conflicts with sound judgment and tact
Core Competencies- Executive presence and exceptional communication
- Strategic planning and structured escalation management
- Healthcare regulatory and compliance awareness
- Complex stakeholder management
- Political and organizational acumen
- Risk identification, forecasting, and mitigation
- Cross-functional leadership
Minimum Qualifications- Bachelor's degree or equivalent relevant experience
- 5+ years of healthcare IT project/program leadership
- Demonstrated experience leading Epic implementation or optimization programs
- Proven success managing enterprise-level, multi-workstream initiatives
- Strong executive communication and reporting experience
- Track record delivering high-risk regulatory or compliance-driven programs
Preferred Qualifications- Epic certification(s) or advanced platform knowledge
- PMP, PgMP, or similar program leadership certification
- Lean/Six Sigma experience
- Familiarity with enterprise workflow tools (ServiceNow preferred)
Required Screening Criteria- Healthcare IT experience
- Epic implementation or optimization involvement
- Program or multi-project portfolio ownership
- Experience interacting directly with executive leadership
- Exposure to regulatory/compliance initiatives
Preferred Screening Criteria- Epic certification or advanced workflow knowledge
- PMP or Lean certification
- Vendor or partner coordination experience
Automatic Disqualifiers- Project management experience outside healthcare only
- No Epic exposure
- Only small-scale project leadership
- No executive reporting experience
Nice-to-Have Experience (Hiring Manager Notes)- ServiceNow PPM experience (backend navigation, ticketing)
- Prior experience in a UC system, academic medical center, or similar large healthcare environment
- Familiarity with MS Teams, integrated SharePoint, and modern collaboration ecosystems
- Experience with clinical technology or biomedical equipment programs
- Adaptive, modern program management style (not "old-school PM" methodology)
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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