Location: Charlotte, NC
Salary: $46.00 USD Hourly - $50.00 USD Hourly
Description: Service Management Lead - Cybersecurity Technology (Contingent Role)Location: Charlotte, NC (CIC), Chandler, AZ, or Las Colinas, TX
Work Type: Contingent assignment (conversion possible)
Spotlight Call: April 14
About the RoleCybersecurity Platform organization is seeking a
Service Management professional to support Cybersecurity Technology. This role sits within the end-to-end Service Management function and partners closely with Cybersecurity teams to ensure operational excellence, policy adherence, and effective service delivery.
You will operate in a fast-paced, on-demand environment, working across incident, change, and problem management while communicating effectively with stakeholders at all levels, including Cybersecurity Senior Leadership.
ResponsibilitiesIn this role, you will:
- Partner with Systems Operations Engineering teams to consult on and deliver moderately complex initiatives and large-scale operational planning efforts
- Analyze systems operations and service management challenges, evaluating multiple variables to recommend effective solutions
- Contribute to resolving complex technology execution and service management issues while ensuring compliance with policies, procedures, and regulatory requirements
- Lead and support technology execution initiatives, ensuring solutions are designed, integrated, controlled, and delivered with quality and timeliness
- Identify short- and long-term opportunities to improve processes, reduce risk, and enhance operational efficiency
- Implement and support change planning and delivery processes, ensuring alignment with enterprise change management (ECM) and Cybersecurity standards
- Facilitate measurement, reporting, and portfolio management practices to provide transparency across the change lifecycle
- Collaborate cross-functionally to influence outcomes, resolve conflicts, and align initiatives with strategies and business objectives
- Communicate clearly and professionally through presentations and written materials to technical and non-technical audiences
Minimum Qualifications- 4+ years of experience in Systems Engineering, Technology Architecture, or related fields (or equivalent experience through work, education, or military service)
- 8+ years of Service Management experience or equivalent
- Strong working knowledge of ServiceNow, ITIL, and Service Desk principles
- Proficiency with Microsoft Office tools, including SharePoint
- Strong analytical skills with attention to detail
- Excellent verbal, written, and presentation skills
Preferred Qualifications- Experience supporting Financial Services or regulated environments
- Demonstrated experience leading or supporting large-scale operational or technology transformation initiatives
- Experience designing, implementing, and operationalizing ITIL-based processes and reporting metrics
- Familiarity with agile methodologies and product management practices
- Ability to develop independent points of view and lead through structured problem-solving
- Bachelor's degree or higher (preferred)
Additional InformationThis role requires strong collaboration, the ability to work in a fast-moving environment, and comfort presenting to senior leaders. Conversion to a full-time role may be possible based on performance and business needs.
About Wells FargoAt Wells Fargo, we believe a strong workplace culture is built on
diversity, equity, and inclusion, where everyone feels valued, respected, and empowered. Our people-first culture is focused on serving our customers, supporting our communities, and helping our employees thrive.
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