MQ /Webmethod Operations Support
Remote
12+ month Contract
Job Overview
Required Skills: Need to be down to work a weekend / on call shift once every 8 weeks
Datapower
MFT
MQ
IBM
Production support
Splunk
EDI X12
SQL
Production Issue SEV 1, 2, 3, 4 triage
Incident Management (ServiceNow, Jira)
Responsibilities:
Provide day-to-day operational support for production systems, helping maintain system stability and reliability.
Perform real-time system monitoring and initial incident triage to identify, assess, and respond to production issues.
Provide Level 1 technical support, troubleshooting system issues and determining appropriate escalation paths.
Document production incidents, troubleshooting steps, and relevant system information to support issue resolution.
Escalate production incidents to developers and other technical resources as needed, coordinating with available teams to facilitate timely resolution.
Support production operations, including monitoring system processes, identifying potential issues, and communicating operational concerns.
Assist with incident management activities, including tracking issues, communicating status updates, and supporting follow-up activities.
Collaborate with developers, technical teams, and operational stakeholders to support system performance and reliability.
Follow established operational procedures and support continuous improvement of production support processes.
Work collaboratively within the operations support team to ensure consistent coverage and timely handling of production incidents.
