Senior Manager – Business Application Support

Key Responsibilities and skills:

• Techno functional Expertise on developing, supporting and maintain critical tier 1 business applications such as sales, order management, payments, warehouse operations, inventory management systems.
• Strong experience as an onshore delivery lead working exclusively in an onsite/offshore/nearshore based model with a major IT service provider.
• Excellent Communications
• Ability to improve delivery speed, solution quality by leveraging GenAI and automation tools.
• Fast learner. We’re looking for someone who thrives on learning new technologies and doesn’t believe in one-size-fits-all solutions.
• You have advanced knowledge of Java, Java Script, REACT, Cloud based application development.
• Collaborate with global application support teams to resolve issues, escalate critical incidents, and implement solutions.
• Work closely with product teams (Sales, Product Management, Supply Chain, Inventory, CRM, and Data Integration) to understand business needs and align them with technology delivery.
• Lead application troubleshooting, maintenance, debugging, and performance tuning efforts to optimize the system’s performance.
• Participate in DevOps practices, with a strong focus on Microsoft Azure DevOps pipelines, deployment, and automation.
• Engage in incident management and root cause analysis to prevent future system disruptions.
• Participate in project management and business analysis tasks.
• Contribute to continuous improvement initiatives and system upgrades, ensuring best practices and modern technologies are implemented.
• Passion. You feel ownership over everything you do; you''d never call code "released" until you’re confident it’s correct. You pride yourself on efficient monitoring, strong documentation, and proper test coverage.

• Preferred experience in these technologies:
• Java (Spring boot, Quarkus, Java 7/21)
• Java Script
• EXTJS JavaScript framework or React
• REACT
• Node JS
• SQL /DB2 skills
• Middle tier development including experience with Stored procedures. (Full Stack)
• Database knowledge to architect robust solutions
• Mongo DB
• Google Cloud Experience (PUBSUB, Cloud Run, GKE, Cloud Storage)
• Terraform
• Azure Pipelines
• Experience with working with ERP systems and Supply Chain apps is a plus.
• Expertise on tools like Azure Dev Ops/GITHUB deployments

JOB DUTIES:

• Design and constructs moderately complex interfaces between ERP and legacy systems.
• Use back-end programming languages, as well as front-end script languages to optimize performance, scalability, and security.
• Code programming logic for new or existing solutions software or applications in accordance with design specifications put in place by senior software development staff and leadership.
• Handles installation, configuration, development, workflow design, monitoring, and/or upgrade of assigned software products.
• Monitors quality and performance of applications through testing and maintenance.
• Maintains up-to-date records of issues with existing code.
• Suggests viable solutions to resolve issues with existing software.
• Provide expert-level technical support for a complex, custom-built supply chain applications. 

EDUCATION & EXPERIENCE:

• Typically requires a bachelor’s degree in computer science, software engineering, or a related field.

• 10+ years of experience and Java, JavaScript and SQL