System Administrator (Salesforce)

Business Title: System Administrator

Job Classification/Title: IT Systems Analyst 2

Job Family: Information Technology Services

Job Series: IT Systems Analyst

Job Code: 4802

Grade: I

Exemption: Exempt

Stanford Continuing Studies Programs

Stanford University's Continuing Studies Program (CSP) is a premier adult learning program offering more than 500 courses, workshops, and seminars to more than 17,000 students annually. The mission of Stanford Continuing Studies is to share the rich educational resources of Stanford University with adult students living in the Bay Area and beyond.

Stanford Continuing Studies is seeking an experienced System Administrator to support the implementation and ongoing operation of a Salesforce-based business system serving students, instructors, and staff. This role offers the opportunity to collaborate with an external Salesforce implementation partner as well as multiple Stanford technical teams, providing broad exposure to enterprise platform strategy and cross-functional problem-solving. The hands-on role is responsible for day-to-day platform administration and for supporting all phases of implementation, including system configuration, technical and user requirements, and related policies and procedures.

The position requires a solid understanding of Salesforce modules, Lightning platform technologies, and core system architecture, and works closely with CSP business teams, an external implementation partner, and other technical teams at Stanford to build and maintain system solutions, automate processes, and deliver ongoing user support and enhancements across Education Cloud, Commerce Cloud (D2C), Marketing Cloud, and Tableau Next.

This role is central to ensuring the platform is stable, secure, and well supported as CSP modernizes its systems and services. The ideal candidate brings strong administrative fundamentals, comfort working in complex enterprise environments, and a service-oriented mindset in support of instructor-, staff-, and student-facing teams.

Core Duties:

Platform Administration & Operations

• Administer Salesforce environments supporting CSP business functions, including user access, security, licenses, authentication (SSO/MFA), and core administrative settings.
• Configure and maintain platform features, data models, and reporting/analytics access in alignment with approved requirements.
• Monitor system health, performance, and usage; identify issues, recommend improvements, and support reliable day-to-day operations.
• Serve as a primary point of contact between users, business partners, and technical teams, managing intake, triage, communications, and release coordination.
• Coordinate testing and deployment of Salesforce seasonal releases, including sandbox validation and stakeholder communication.

System Analysis & Issue Resolution

• Perform business and system analysis to assess production issues, enhancements, patches, and upgrades using logs, audit trails, integrations, and data quality indicators.
• Document issues, root causes, and resolutions to support efficient troubleshooting and knowledge sharing.
• Monitor transactional workflows and data processing to ensure continuity of service.

Requirements, Configuration & Enhancements

• Collaborate with business partners to gather, document, and refine system requirements and process improvements.
• Evaluate, prioritize, and implement enhancements, balancing platform capabilities, risk, and long-term maintainability.
• Configure Salesforce objects, automations, validation rules, workflows, and related features; develop and support test plans, UAT, rollout, and post-deployment validation.

Collaboration & Release Support

• Partner with developers and implementation teams to review designs, validate solutions, coordinate sandbox usage, and support deployments.
• Support release readiness, post-release monitoring, and stabilization; communicate change impacts and expectations to stakeholders.
• Maintain system documentation, configuration records, and functional specifications in alignment with SDLC practices to support auditability and operational continuity.
• Support data governance, security, privacy, backlog planning, prioritization, and status reporting in alignment with university policies and applicable regulations.

Note: the job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Minimum Requirements:

Education & Experience

• Bachelor's degree and eight years of relevant experience, or combination of education, training, and relevant experience.

Knowledge, Skills and Abilities

• Demonstrated ability with the Salesforce ecosystem and modules.
• Strong capabilities in the following: data mapping and conversion, table structure knowledge, running and analyzing traces, configuration settings, page customizations, security updates, custom coding logics, issues analysis and recommendations, running data queries, documentation skills, test scripts development, functional analysis, coordination of user acceptance and sign-off, business process improvement, fit/gap analysis, requirements documentation and process flow charting, presentation of options and solutions facilitation.
• Strong understanding of the software development life cycle.
• Strong verbal and written communication skills.
• Ability to work effectively and collaboratively with minimum direction.
• Ability to establish effective, ongoing relationships with clients, staff and management.
• Ability to manage multiple priorities and adapt to changing deadlines in a dynamic environment.

• In addition, preferred requirements include:
• Ability to take business requirements and formulate Solution Design.
• Demonstrable proficiency in Salesforce administrative configurations.
• Demonstrable proficiency with Salesforce Development Tools.
• Demonstrable proficiency with Salesforce configuration migrations using Change Sets
• Experience with workflow rules, validation rules and assignment rules.
• Experience with Salesforce API (REST/SOAP/Metadata).
• Experience integrating Salesforce with 3rd party system using APIs and web services.
• Strong knowledge of Commerce Cloud, Education Cloud, Marketing Cloud, Tableau, Data Cloud and other Salesforce modules.
• Good knowledge of system development tools to support agile development such as Jira.
• Good knowledge of team collaboration tools such as Confluence and Trello.

Certifications and Licenses Required:

• Salesforce Administrator Certification (ADM-201) required or achievable within 12 months.

Physical Requirements*:

• Constantly perform desk-based computer tasks.
• Frequently sit, grasp lightly/fine manipulation.
• Occasionally stand/walk, use a telephone.
• Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.

* Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Working Conditions:

• May work extended hours during launches and other time-bound deliverables; occasionally support after-hours changes when required.

Work Standards:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, ;/li>

The expected pay range for this position is $124,870 to $155,346 per annum.

Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package.

The Cardinal at Work website ( provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

To be considered:

We invite you to apply for this position by using the link above and clicking on the "Apply for Job" button. To be considered, please submit a one-page cover letter and rsum with your online application.

*Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Please note: Visa sponsorship is not available for this position. All candidates must be eligible to work in the U.S. and live in the U.S.

Additional Information

• Schedule: Full-time
• Job Code: 4802
• Employee Status: Regular
• Grade: I
• Requisition ID: 108096
• Work Arrangement : Hybrid Eligible