Operations Associate 4

Job#: 3031351

Job Description:

Summary:

The main function of an operations associate is to perform various administrative, technical, and/or customer service tasks across assigned business units. A typical operations associate is responsible for managing complex data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories, and administering company policies.

Job Responsibilities:

Gather, develop, maintain, and interpret complex data.

Communicate statistical and technical data with internal and external business units.

Assist in system change management and deployment.

Respond to inquiries for routine system issues and mainframe batch issues.

Assist in central deployment of changes to distributed cycle and mainframe batch cycle.

Assist in statistical reporting of metric and operational performance data.

Partake in asset management, pricing research, and procurement for online hardware and software.

Conduct physical inventories of equipment

Participate in audits to determine the accuracy of inventories and records.

Manage complex or sensitive service orders.

Participate in feasibility studies, costing, and proposal preparations.

Provide training and assistance on new technology, telecom applications, systems, features, and communication charges.

Provide customer assistance with routine inquiries and problems such as software, hardware, and network operations.

Log and track inquiries and compile customer service statistics.

Administer policies and procedures.

Assume operational assignments where needed.

Process order for Online Change/Add/Move requests.

Provide billing issue resolution and adjustments.

Assist project leaders with administrative tasks involving planning alterations, openings, relocations, consolidations and/or removal of communications systems.

Schedules installation and testing with Third Parties and Authorized Users prior to cutovers.

Assist operational and support groups with project implementations.

Monitor customer questions and complaints to ensure adherence to established Customer and Supplier procedures.

Monitors and manages hardware resources.

Prepare business cases and appropriations requests.

Monitor and report on operations/financial metrics.

Interface closely with process staffs to help them achieve their strategic plans and deployment initiatives.

Assist in providing security consulting and detecting security violations.

Act as a focal point for gathering audit comments and follow-up documentation.

Assist in providing vital records support.

Assist in providing disaster recovery support Facilities Management

Assist in the planning, scheduling, monitoring, and reporting activities for facility projects.

Determine, monitor, and review costs, operational budgets, schedules, and staffing requirements for facility teams.

Assist in general deployment of maintenance services.

Skills:

Strong organization, planning and data management skills.

Demonstrated problem solving, critical thinking, and strong analytical abilities where problems are complex.

Strong written and verbal communication skills.

Ability to work independently and collaborate cross-functionally.

Strong interpersonal styles and communication methods to work effectively with business partners.

Knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Project).

Ability to handle multiple projects simultaneously.

Ability to prioritize assignments/projects and multi-task within restricted time constraints.

Demonstrated capability of working in complex, global environments with global project teams.

Knowledge and understanding of Corporate/unit policies and procedures.

Knowledge and understanding of corporate/unit policies and procedures.

Education/Experience:

Bachelor's degree in Business Administration, Finance, Computer Science, or related field.

8-10 years of experience required.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.