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Technical Support Analyst

Boise, ID, US • Posted 23 hours ago • Updated 23 hours ago

Contract W2

Occasional Travel Required

On-site

Up to $30/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Active Directory
Computer Hardware
Help Desk
Technical Support
Network Support

Summary

Technical Support Analyst (Contract-to-Hire)

This is an exciting opportunity for a skilled Technical Support Analyst to join a dynamic organization and make a meaningful impact!

What You ll Do

Provide ~60% in-person support and ~40% phone, email, and chat support
Participate in an 8-hour weekly help desk/phone rotation
Resolve Level I Incidents & Service Requests; triage Level II/III issues
Troubleshoot hardware, software, and network issues
Validate resolutions with users and update the ITSM system
Partner with infrastructure, security, applications, and governance teams
Follow and support IT Security Policies and procedures
Create and update knowledge base articles
Contribute to continual service improvement initiatives
Juggle multiple priorities without breaking a sweat
Support three offices in the Boise area

Work Details

6-month contract-to-hire
Flexible hours required; on-call, and occasional overtime and weekend work

What You Bring

3+ years of technical support experience
Strong Windows, MS Office, Active Directory, and network support skills
Desk-side support expertise
PC imaging, re-imaging, encryption validation, and app installation experience
Hardware/software troubleshooting skills
Excellent customer service, communication, and documentation skills
Valid driver s license, clean driving record, reliable vehicle
Ability to transport IT equipment between offices
Willingness to use your cell phone for work communication
Ability to pass a background check and drug test (excluding marijuana)

Benefits
Visionaire Partners offers a 401(k) with up to 4% match, plus medical, dental, vision, life insurance, disability coverage, FSA options, and more.

If you like solving problems, helping people, and being the calm one when tech goes sideways this one s for you.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10294321
Position Id: 8952067
Posted 23 hours ago

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