Technical Support- Tier 1

Description

We are looking for a motivated Technical Support- Tier 1 specialist to join a customer-focused IT team in Dallas, Texas. This position supports employees with day-to-day technical issues across desktops, applications, mobile devices, and meeting technology in a services environment. It is well suited for someone with early-career IT experience who enjoys solving problems, delivering high-quality support, and building a strong foundation in enterprise technology.

Responsibilities:
Provide first-line technical assistance for desktop and laptop issues, peripheral devices, printers, and commonly used business applications.
Resolve service requests and incidents by diagnosing problems, guiding users through solutions, and escalating more complex matters when needed.
Create, update, and close support tickets with clear documentation of issues, troubleshooting steps, and outcomes.
Set up and image workstations, prepare equipment for new hires, and support hardware replacement initiatives.
Manage routine account support tasks within Active Directory, including basic user access and profile assistance.
Assist employees with remote connectivity, mobile device support, and general access to firm technology resources.
Support conference rooms and meetings by helping with audio/visual equipment, virtual meeting tools, and room readiness.
Contribute to technology rollouts, software installations, system upgrades, and other endpoint support projects.
Participate in an after-hours on-call rotation to help address urgent support needs outside standard business hours.

Requirements

At least 2 years of experience in a help desk, desktop support, or service desk position.
Practical knowledge of Microsoft Windows 10 and general Windows desktop troubleshooting.
Experience working with Active Directory for basic user administration and access-related tasks.
Familiarity with Microsoft 365 or Office applications and supporting end users in a business environment.
Ability to troubleshoot hardware, software, mobile devices, and remote access issues with minimal supervision.
Strong customer service skills with a detail-oriented, responsive, and solutions-oriented approach.
Clear verbal and written communication skills, including the ability to explain technical issues to non-technical users.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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