JD
Essential Functions and Responsibilities
Regional Technical Support & Coordination (35%)
o Provide timely, day-to-day technical support for site-specific IT systems and processes.
o Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required
o Collaborate with local and remote IT teams to align technological solutions with specific business functions.
o Act as a primary liaison for business units to support local resources containing IT components.
Endpoint Management & Automation (25%)
o Manage and maintain local computer hardware, including peripherals and specialized site equipment.
o Ensure all systems remain secure and functional through routine firmware patching and security software management.
o Develop or modify automation and scripting to improve site-specific efficiency.
o Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell
Application & Productivity Support (20%)
o Manage desktop productivity suites, ensuring they are accessible and properly patched.
o Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance.
o Document site-specific configurations and share knowledge with the Service Management team.
Network Infrastructure & Connectivity (10%)
o Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki
o Monitor site ICN circuits and external communication circuits to minimize downtime.
o Communicate planned maintenance and outage status to site executives and management.
Administration & Compliance (10%)
o Track all support activities and vendor-related issues via the DOM-DoIT ITSM system.
o Produce step-by-step technical documentation and weekly status reports for projects and tasks.
o Participate in on-call rotations and team meetings as required. PRN - infrequent
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