Desktop Support

Chesterfield, VA, US • Posted 1 day ago • Updated 6 hours ago
Contract W2
6 Months
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Support

Summary

Role: Desktop Support

Location: Chesterfield, VA (On-site)

Type: Contract

Job Description:

Performs Problem determination and resolution for End User Devices (including Equipment and Software issues), in accordance with the requirements of the End User Services and associated Service Levels. Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users. Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.

Required Skills and Experience:

  • Should have managed a Desktop Support/Field Services team which is spread across different locations.
  • Strong understanding of SLAs and CPIs and ITIL concepts
  • Working knowledge of the Customer ITSM Tool specially ServiceNow.
  • Strong technical background on Desktops, Laptops, Rugged case laptops and End User Desktop support.
  • At least three years of experience in technical service delivery
  • Proficient communication skills
  • Demonstrated technical experience supporting mobile devices.
  • Work experience and extensive knowledge of Windows builds and Software break/fix
  • Working knowledge of PC Refresh
  • Knowledge on Tablets or Rugged Laptops
  • Troubleshooting skills on Hardware, Software.
  • Understanding of Active Directory, SCCM, Imaging, BitLocker, Networking concepts.
  • Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users.
  • Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.
  • Remote Desktop support experience
  • Work experience and extensive knowledge of Windows builds and Software break/fix

Thanks & Regards,

Yuvraj Chaudhary

Technical Recruitment Executive

Email:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10200946b
  • Position Id: 9021281
  • Posted 1 day ago
Contact the job poster
DK

Deepak Kumar

Recruiter @ Nityo Infotech Corporation
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