IT Field Technician

Title: Help Desk TechnicianLocation: Waltham, MA Hybrid: 3-4 Days Onsite Introduction: The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our clients configuration of their environment. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment. A successful candidate will have good interpersonal skills and be able to interface with mana

Description Job Description: Primary responsibilities include Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work. Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main d

Summary: The IT Support Associate provides technical support to community members and affiliates as part of the Service Desk team by researching and answering questions on a broad range of IT topics, troubleshooting problems, providing first-contact resolution to clients wherever possible, and escalating to the next level of support as appropriate. Reporting to the Service Desk Manager, the position requires exercising judgment and creativity in selecting and applying procedures correctly. Prov

RESPONSIBILITIES: Kforce ha a client in Auburn, MA that is seeking a Service Desk Technician that serves as the primary point of contact for internal employees seeking technical support. This role is responsible for troubleshooting, diagnosing, and resolving hardware, software, and access-related issues while delivering an exceptional customer experience. The Technician will strive to resolve incidents during the initial interaction whenever possible and escalate more complex issues to the appro