Desktop Engineer

Hybrid in Kansas City, KS, US • Posted 7 hours ago • Updated 7 hours ago

Full Time

Occasional Travel Required

On-site

$65,000 - $80,000/yr

TriCom Technical Services

Fitment

Dice Job Match Score™

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Job Details

Skills

intune
windows

Summary

This role focuses on managing and supporting enterprise endpoint devices, including Windows, macOS, iOS, and Android platforms. The position involves resolving technical support tickets, deploying updates and software through modern device management tools, and collaborating with senior engineers to maintain and enhance endpoint infrastructure. The Desktop Engineer will also contribute to documentation, reporting, and ensuring adherence to IT service management best practices.
Responsibilities

Provide technical support for endpoint devices by addressing escalated service tickets and troubleshooting OS and provisioning issues.
Deploy operating system updates, security patches, and business applications using tools including Intune, Patch My PC, and JAMF.
Support zero-touch provisioning processes including Windows Autopilot and Apple Business Manager device enrollment.
Create and maintain technical documentation and reports using PowerShell, Microsoft Graph, Power BI, and ServiceNow.
Collaborate with engineering teams to implement improvements, assist with device rollouts, and support change management initiatives.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: tricom
Position Id: 11368
Posted 7 hours ago

Company Info

About TriCom Technical Services

TriCom Technical Services is a professional Information Technology Staffing and Recruiting firm providing staff augmentation, direct placement and outsourcing services to improve the organizational performance of our clients.

Since our founding in 1994, we have helped our clients improve the speed, efficiency and quality of their core business processes by delivering key contributors to their teams. TriCom is headquartered in suburban Kansas City (Leawood, KS) and has serviced over 250 Corporate Clients in 25 different states, providing more than 2,000 information technology professionals in contract, contract-to-hire, and direct placement opportunities.

TriCom provides 100% paid high quality medical and dental insurance at no-cost to our employees. We offer a safe-harbor 401K plan, which is 100% vested from day one. TriCom matches 100% of the first 3% you contribute and 50% of the next 2%. We also offer paid holidays and paid time off.

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