IT SYSTEMS SUPPORT ANALYST ASSOC, FCH - IT CLIENT TECHNOLOGIES )

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is ON - SITE.

FTE: 1.000000

Standard Hours: 40.00

Shift Details: Monday - Friday 8 am - 4:30 pm, Rotating coverage for Holiday and Weekend On-Call support

Shift Details: Mon-Fri 8am-4:30pm Holidays: N/A Weekends: On call rotation

Job Summary:

This position is responsible for all support, configuration and deployment activities associated with desktop computers (and associated peripherals), end user telephony, video and associated unified communications technologies. Support for desktop computers/peripherals includes: computer hardware, printers, client access software, and other peripheral hardware devices (i.e. scanners, signature pads, etc.). Video support will include video and teleconferencing end point equipment, conference rooms, telehealth and telemedicine initiatives enterprise wide. Unified communication support includes deployment and support of mobile devices, video visits, basic phone and network troubleshooting. This position serves as an entry level for hardware and software related issues. The position will work with other IT Teams and Facilities Management to ensure project deployments are completed accurately and on-time. This position will work closely and professionally with the all IT teams members to promote teamwork, stewardship, and accountability. The position works to improve and maintain a high level of system performance through the implementation and support of sound technologies and the consistent use of IT best practices. Travel to remote support locations is required.

EXPERIENCE DESCRIPTION:

A minimum of 1 year of experience is preferred.

Highly prefer customer service expertise working directly with end-users and executives in fast-paced professional environments

EDUCATION DESCRIPTION:

Knowledge of Information Technology at a level normally acquired through completion of an Associates or Bachelors degree, or directly related experience in lieu of degree.

SPECIAL SKILLS DESCRIPTION:

Basic knowledge of cyber security concepts

Represents the team in small projects

Basic knowledge of Microsoft Active Directory account management

Solid capabilities working to plan and meeting deadlines

Broad knowledge of IT services, applications and infrastructure

Exceptional computer skills utilizing and supporting MS Office and MS Exchange/Outlook

Good interpersonal skills in communications with all levels of hospital personnel, vendors and IT staff

Analytical and problem solving skills; ability to manage multiple tasks

Willingness to learn and improve

Highly motivated and ability to operate under limited supervision

Ability to prioritize and execute in high-pressure situations

Remains calm under pressure

Keeps current on technology through publications, self-education, and seminars on an ongoing basis

Understands group and departmental metrics and the issues and changes that can impact them.

LICENSURE DESCRIPTION:

Valid driver's License with the exception of individuals primarily assigned to 3rd shift.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at . We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at . We will attempt to fulfill all reasonable accommodation requests.