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Junior IT Help Desk Support

Hybrid in Coraopolis, PA, US • Posted 2 hours ago • Updated 17 minutes ago

Contract W2

26 Weeks

Hybrid

Depends on Experience

Fitment

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Job Details

Skills

Help Desk

Summary

Junior IT Help Desk Support
Location: Coraopolis, PA
Contract Duration: 6 months
Pay Rate: $18/hr

We are seeking a IT Junior Help Desk Support to provide desktop, retail, and user application support in a fast-paced environment. This role requires strong technical troubleshooting skills, excellent customer service, and the ability to manage support requests efficiently using ticketing systems.

Key Responsibilities:

Provide desktop and client support for Windows laptops/desktops, MacBooks, and servers, including imaging and setup
Support retail technology including registers, pin pads, and handheld devices
Troubleshoot basic user and application issues such as password resets (Active Directory), multi-factor authentication, and VPN connectivity
Log, track, and resolve issues using ticketing systems
Document support activities and create technical reports and knowledge base materials
Install, configure, and troubleshoot hardware including desktops, laptops, and printers
Diagnose and resolve basic network connectivity issues

Qualifications:

Strong customer service skills with clear written and verbal communication
Ability to de-escalate issues and remain calm under pressure
Strong attention to detail and problem-solving ability
Experience working in a support or help desk environment

Technical Skills:

Knowledge of operating systems (Windows, macOS)
Familiarity with application software and troubleshooting
Experience supporting desktop/laptop hardware and peripherals
Basic understanding of networking concepts
Proficiency with ticketing systems and IT documentation

Schedule & Training
Candidates would start training on a Mon-Fri 8 am-5 pm schedule (4-6 weeks), but once training has concluded, they need to have flexibility to work any shift based on business need and other staffing changes. We go to great lengths to keep teammates on a more permanent shift and limit changes to their schedule, but reserve the right to make adjustments as needed (applies to both FTE and contracted teammates).

Service Desk Hours & Shifts

Support hours:
- Monday–Saturday: 6:00 AM – 1:00 AM
- Sunday: 8:00 AM – 7:00 PM
Shifts vary within those hours and typically follow one of these schedules:
- Sunday–Thursday
- Tuesday–Saturday

Work Model (Hybrid / Remote)

If your shift starts before 11:00 AM:
- Work in-office Tuesday–Thursday
- Work remote on other days
If your shift starts at 11:00 AM or later:
- Work fully remote

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: ceiam
Position Id: 31857
Posted 2 hours ago

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