AppDynamics System Administrator

Do you want to make an impact on supporting your country''''''''''''''''s military health care system? Are you interested in developing software and integrating systems that benefit millions? If yes, and if you fit the following profile, we have the career path for you:

Hard Requirements:

• Prior experience: 6 years (Systems Admin + AppDynamics)
• IAT Level II Certifications
• U.S. Citizenship and federal work authorization required.
• Must pass a background check.

Core Responsibilities

Windows & Linux Administration

• Conduct regular maintenance activities (Windows Server/Linux) patching.
• Conduct application/server health checks.
• Support patching and health checks for COTS applications.
• Manage Active Directory services, including user accounts, group policies, and security settings.
• Provide technical support to customers for managed applications.
• Respond to help desk tickets in a timely manner, ensuring excellent customer service.
• Develop and maintain scripted solutions for synthetic user transactions.
• Work effectively within a team to address complex technical problems, estimate engineering effort, plan implementation, and rollout system changes.
• Engage in product initiatives and improvements.
• Leverage industry and product technical expertise to identify project risks and work efficiently to mitigate them.
• Provide hands-on assistance to fix stability and scalability issues in a very time-critical environment.
• Communicate effectively with IT support staff to ensure processes are running smoothly.

AppDynamics Administration (Linux)

• Install and configure AppDynamics agents (Java, .NET, Node.js, etc.) across various application environments (including Linux).
• Set up and maintain AppDynamics controllers, ensuring proper connectivity with monitored applications.
• Assist with agent troubleshooting and installation
• Monitor application performance using AppDynamics dashboards and alerts.
• Identify and troubleshoot performance bottlenecks, slow transactions, and application errors.
• Analyze root causes of performance issues and recommend solutions.
• Create and maintain custom dashboards, reports, and visualizations for stakeholders.
• Configure health rules, alerts, and policies to proactively detect and resolve issues.
• Automate monitoring processes to improve efficiency and reduce manual intervention.
• Collaborate with development, DevOps, and infrastructure teams to integrate AppDynamics into CI/CD pipelines.
• Provide training and support to team members on using AppDynamics effectively.
• Perform regular upgrades, patches, and maintenance of the AppDynamics platform.
• Ensure the AppDynamics platform is secure, scalable, and aligned with organizational standards.
• Maintain detailed documentation of configurations, processes, and troubleshooting steps.
• Document best practices and guidelines for using AppDynamics.

Security & Compliance (STIG)

• Apply and maintain Security Technical Implementation Guide (STIG) compliance for all managed systems, including Windows, Linux, and AppDynamics environments.
• Ensure all systems are configured, maintained, and audited according to DoD and federal security standards.
• Participate in security assessments, vulnerability remediation, and compliance reporting.
• Maintain documentation for security controls, configurations, and compliance status.

Required Skills & Qualifications

• Thorough knowledge and experience with Active Directory administration.
• Familiarity with Group Policy administration.
• Familiarity with advanced scripting techniques (e.g. PowerShell, Selenium).
• Ability to adapt and learn unfamiliar technologies and programming languages as needed.
• Thorough knowledge of Windows and RHEL Linux development environments.
• Strong understanding of application performance monitoring concepts and tools.
• Hands-on experience with AppDynamics installation, configuration, and administration (including backend).
• Knowledge of application architectures (e.g., microservices, monolithic, cloud-native).
• Familiarity with programming languages (e.g., Java, .NET, Python) and application servers (e.g., Tomcat, WebLogic).
• Experience with infrastructure monitoring and integration with cloud platforms (AWS, Azure, Google Cloud Platform).
• Proficiency in creating dashboards, reports, and alerts in AppDynamics.
• Strong analytical and problem-solving skills.
• Excellent communication, presentation, interpersonal, and collaboration abilities.
• Experience applying and maintaining STIG compliance in federal environments.

Preferred Qualifications

• AppDynamics certification (e.g., AppDynamics Certified Associate or Professional).
• Experience with other APM tools (e.g., Dynatrace, New Relic).
• Knowledge of DevOps practices and CI/CD pipelines.
• Familiarity with containerized environments (e.g., Docker, Kubernetes).
• Knowledge of health care information systems and federal health care systems.
• Current or recent Department of Defense clearance strongly preferred.
• Bachelor''''''''''''''''s Degree
• Secret Clearance

Work Environment

• Monday to Friday 8am-5pm EST, with some weekend activities; flex time allowed.
• Remote, with occasional office visits in San Antonio, TX.
• Supports Commercial and Federal Health Care customers.
• U.S. Citizenship and federal work authorization required.
• Must pass a background check.

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About SDV International

SDV International is a trusted provider of technology and professional services supporting federal and Department of Defense missions. We specialize in delivering secure, high-performing IT solutions in mission-critical environments, with a focus on health IT, infrastructure, and systems modernization. Our team is built on technical excellence, integrity, and a commitment to the success of the agencies and warfighters we support. 

What We Offer

• Competitive salary
• Employer-matching 401(k)
• Performance-based bonus eligibility
• Comprehensive medical, dental, and vision coverage
• Paid time off and federal holidays
• Professional development and certification support

Equal Opportunity Employer

SDV International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.