ServiceNow Program Manager Onsite

• Posted 1 day ago • Updated 20 hours ago

Full Time

Travel Required

Fitment

Dice Job Match Score™

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Job Details

Skills

Project Manager
PMP
Servicenow
ITIL
PM
ITSM

Summary

Role: Service Now Program Manager

Location: Sunnyvale, CA (Onsite)

Type: FTC/FTE

Job Summary

For this role, we are looking for passionate SAP Service Now Project Managers with excellent technical and communication skills managing Engineering projects.

Responsibilities / Experience

Managed end-to-end delivery of multiple AI and enterprise software programs (Workday, FST, Phoenix AI) under the University PMO framework coordinating 6+ cross-functional teams across engineering, QA, and business units.
Collaborated with technical leads to refine business requirements into system design and validation for Java microservices ensuring seamless migration and 30% reduction in functional defects.
Established Jira and Confluence KPI tracking for bug closure, velocity and sprint health achieving 25% improvement in on-time resolution and better transparency across releases.
Introduced structured change management and risk control processes using risk logs and technical debt registers, reducing scope creep by 20% and accelerating ticket closure by 15%.
Used Agile/hybrid best practices daily standups, biweekly sprint retrospectives, and backlog grooming driving on time sprint completion rate and continuous improvement across delivery cycles.

Qualifications/Required Skills:

10-12 years of strong hands-on project management experience with 4+ years managing SAP projects.
Program Leadership: Agile, Waterfall, Scrum Delivery,
Roadmapping, Stakeholder Reporting, KPI/OKR Tracking,
Change Management, Risk Mitigation, Cross-Functional Coordination
Tools: Jenkins, Asana, Git, Jira, Confluence, ServiceNow, Smartsheet, MS Project, Postman, Tableau

Behavioral Skills:

Excellent Communication skills and collaboration skills
Ability to propose and implement improvements in the system
Ability to work with cross-functional stakeholders

Evaluation Category	Key Skills/Tools
Program Portfolio & Delivery Management	Experience leading multiple enterprise initiatives (AI, Workday, platform modernization) Jira Portfolio, MS Project, Smartsheet, Asana, Tableau
Program & Delivery Management	MS Project, Smartsheet, Asana
SAP & ServiceNow Functional Understanding	SAP lifecycle knowledge, ServiceNow ITSM workflows, enterprise integrations
Agile / Hybrid Delivery Leadership	Jira, Confluence
DevOps & Release Coordination	Engineering collaboration, CI/CD awareness, release planning and validation
Stakeholder Communication & Executive Reporting	Tableau, Jira Dashboards, Risk logs, Confluence

Best Regards,
Yogesh Bisht
Recruitment Lead

VBeyond Corporation |

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10209652
Position Id: 2026-225196
Posted 1 day ago

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