Job Title: Oracle Procurement Cloud Support (Direct Procurement)

Location: United States (Project-Based / Client Environment)
Job Type: Contract (Pay-as-you-go)
Shift: Monday – Friday, 9:00 AM – 5:00 PM

Job Summary

The Oracle Procurement Cloud Support professional (Direct Procurement) is responsible for providing post-production (Operate) L2/L3 functional support for Oracle Procurement Cloud. This role focuses on stabilizing requisition-to-PO and direct material procurement processes, resolving production issues, performing root cause analysis (RCA), and enhancing operational efficiency through improved monitoring and documentation. The candidate will collaborate with cross-functional teams to ensure seamless procurement and payables operations.

Key Responsibilities

• Provide L2/L3 production support for Oracle Procurement Cloud, including:
  • Incident triage
  • Defect resolution
  • Root Cause Analysis (RCA)
  • Recurrence prevention
• Support direct procurement operations, including:
  • Requisitions
  • Purchase Orders (POs)
  • Agreements / Blanket POs
  • Sourcing-to-purchasing handoffs
  • Receiving transactions
• Troubleshoot end-to-end Source-to-Pay (STP) processes across:
  • Procurement
  • Receiving
  • Payables
  • Supplier/Portal interactions
• Support approvals, controls, and role-based security impacting procurement processes
• Monitor and support:
  • Integrations
  • Data loads
  • Batch jobs
• Work with integration tools/technologies such as:
  • FBDI (File-Based Data Import)
  • APIs
  • Oracle Integration Cloud (OIC) or other middleware
• Perform:
  • Job monitoring
  • Error resolution
  • Reprocessing of failed transactions
• Develop and maintain:
  • Runbooks
  • SOPs (Standard Operating Procedures)
  • Knowledge articles
• Support controlled production changes and minor enhancements
• Assist in Oracle quarterly updates, including:
  • Impact analysis
  • Regression testing coordination
  • Production validation
• Collaborate with Finance, Procurement, and IT teams for issue resolution
• Continuously improve system monitoring and procurement process stability

Qualifications

Education & Experience:

• Bachelor’s degree in Supply Chain, Information Systems, Finance, or related field preferred
• Minimum 5+ years of experience in Oracle Procurement Cloud
• Hands-on experience in production support environments

Required Skills & Competencies

• Strong expertise in:
  • Oracle Procurement Cloud
  • Source-to-Pay (STP) lifecycle
  • Requisition-to-Purchase processes
• Strong troubleshooting and analytical skills
• Experience handling procurement and payables transaction flows
• Strong documentation and process improvement skills
• Excellent communication and stakeholder management skills
• Ability to manage multiple incidents and priorities
• Ability to work independently in a support environment

Preferred / Nice-to-Have Skills

• Experience in direct materials procurement (manufacturing/supply chain domain)
• Knowledge of:
  • Supplier onboarding
  • Master data synchronization
• ITIL-based support experience
• Familiarity with:
  • ServiceNow
  • Jira
• Exposure to:
  • OTBI (Oracle Transactional Business Intelligence)
  • BI Publisher