ServiceNow ITAM Engineer

Job Title: ServiceNow ITAM Engineer

Location: Portland Hybrid(3 days onsite) LOCALS ONLY

Duration: 8+ Months(Extendable)

Interview: 2 rounds

Our client is seeking a ServiceNow ITAM Engineer to support the design, implementation, and ongoing optimization of an enterprise IT Asset Management program. This role will play a key part in building and enhancing ITAM capabilities within ServiceNow, with a strong emphasis on CMDB strategy, data integrity, and process improvement. The ideal candidate brings a balance of functional expertise and technical knowledge, and thrives in a collaborative, cross-functional environment.

Responsibilities

• Lead the design, enhancement, and governance of IT Asset Management processes within ServiceNow, with a strong focus on CMDB as the central source of truth.
• Partner closely with internal teams, program leadership, and external vendors to support ITAM and SAM Pro implementation efforts and ensure alignment with best practices.
• Define, document, and continuously improve asset lifecycle processes, workflows, and data standards across hardware, software, and service assets.
• Support CMDB architecture, including configuration item classes, relationships, and data quality standards to ensure accurate and reliable asset data.
• Drive process design and refinement initiatives, identifying gaps and implementing scalable solutions to improve efficiency and data integrity.
• Collaborate with ServiceNow developers and platform teams to translate business requirements into functional solutions without owning heavy hands-on development.
• Contribute to data migration, normalization, and reconciliation efforts to maintain a high-quality asset inventory.
• Assist in establishing governance frameworks, reporting, and dashboards to provide visibility into asset performance, compliance, and usage.
• Facilitate stakeholder discussions, workshops, and working sessions to align on ITAM strategy and drive adoption across the organization.
• Support ongoing optimization efforts, including audits, process enhancements, and continuous improvement of ITAM capabilities.

Qualifications

• 3+ years of experience working within IT Asset Management, with a strong focus on the ServiceNow platform.
• Hands-on experience configuring ServiceNow ITAM modules is required, including workflows, data models, and platform capabilities.
• Proven experience designing, implementing, and governing CMDB structures and data relationships.
• Strong understanding of ServiceNow ITAM, SAM Pro, and related ITSM/ITOM modules.
• Experience with asset lifecycle management, process design, and workflow optimization in enterprise IT environments.
• Familiarity with data quality practices, including normalization, reconciliation, and reporting.
• Solid understanding of ITIL frameworks and IT asset management best practices.
• Ability to collaborate cross-functionally with technical teams, business stakeholders, and third-party vendors.
• Strong communication skills with the ability to lead discussions and translate complex requirements into actionable solutions.
• Bachelor s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.