PeopleSoft HCM - Conversational AI and RPA (Senior Business Systems Analyst)

Job Description

We are seeking a Senior PeopleSoft HCM Business Systems Analyst to support Conversational AI (CAI) and Robotic Process Automation (RPA) initiatives within a large enterprise HR and payroll environment. This role will focus on identifying automation opportunities, gathering and documenting business requirements, mapping business processes, coordinating system integrations, and supporting testing and implementation of automated workflows.

The ideal candidate will bring deep PeopleSoft HCM functional expertise combined with strong business analysis skills and experience supporting process automation initiatives.

Key Responsibilities

• Analyze PeopleSoft HCM business processes and identify opportunities for Conversational AI and RPA solutions.
• Facilitate discovery workshops and document current-state processes, pain points, controls, exceptions, and automation objectives.
• Develop business requirements, functional specifications, process flows, use cases, and acceptance criteria.
• Define integration, security, approval workflow, audit, and exception-handling requirements.
• Partner with business stakeholders, technical teams, automation developers, vendors, and security teams.
• Support prototyping, testing, user acceptance testing (UAT), implementation, and production validation activities.
• Assess automation value, risks, dependencies, and support prioritization efforts.

Required Qualifications

• Extensive experience supporting PeopleSoft HCM 9.2 in complex enterprise environments.
• Senior-level Business Systems Analysis experience including requirements gathering, process analysis, functional design, testing, implementation, and production support.
• Experience supporting business process automation, workflow transformation, or automation assessment initiatives.
• Functional experience in one or more PeopleSoft HCM modules:
  • Workforce Administration
  • Payroll
  • Benefits
  • Absence Management
• Strong SQL analysis and production support experience.
• Excellent communication, stakeholder management, facilitation, analytical, and documentation skills.

Preferred Qualifications

• Experience with Conversational AI, chatbots, virtual agents, or employee self-service automation solutions.
• Experience working with RPA platforms or collaborating closely with automation development teams.
• Experience with:
  • PeopleSoft Integration Broker
  • REST/SOAP APIs
  • PeopleSoft-to-Cloud integrations
  • Component Interfaces
  • Excel to CI
  • Approval Workflow Engine (AWE)
  • PeopleSoft Security
• Agile project experience using Jira or similar tools.
• Experience supporting large-scale HR and payroll implementations.

Expected Deliverables

• Automation opportunity assessments and prioritization recommendations.
• Current-state and future-state process maps.
• Business requirements and functional specifications.
• Integration, security, approval, and control requirements documentation.
• Test scenarios, acceptance criteria, defect support, and implementation readiness documentation.
• Production validation and operational transition support.

Additional Information

• This is a Senior Business Systems Analyst role focused on PeopleSoft HCM process automation, Conversational AI, and RPA initiatives.
• This is not a hands-on bot developer position.
• The ideal candidate will bridge business and technical teams while driving automation opportunities and process improvements