Location: Charlotte, NC
Salary: $68.00 USD Hourly - $73.00 USD Hourly
Description: Job Title: Senior Scrum Master (Contract)Location: Charlotte, NC
Onsite Requirement: Minimum 3 days per week
Contract Duration: 12 months
Business Line: COO / TCOO
About the RoleShared Services Operations Technology is seeking a highly experienced
Senior Scrum Master to support the development of a suite of Information Management Unit (IMU) applications and services. In this role, you will guide multiple Agile teams, drive continuous improvement, and support execution across a large, evolving Agile portfolio within the COO organization.
This position involves complex, multi-team coordination, strategic collaboration with stakeholders, and ensuring full compliance with SDLC standards and governance requirements.
What You'll DoAgile Leadership & Delivery- Lead Agile/Scrum best practices across one or more teams, ensuring sprint readiness, prioritization, and delivery commitments.
- Facilitate all Scrum ceremonies, ensuring alignment, transparency, and effective team collaboration.
- Drive execution of the full SDLC, including ServiceNow change processes, gate reviews, and compliance controls.
- Proactively identify and remove impediments affecting team performance or delivery outcomes.
Quality, Testing & Release Management- Support planning and execution of QA, UAT, and automated testing across multiple workstreams.
- Coordinate release processes in compliance with enterprise governance standards, especially in regulated environments.
- Ensure all work meets risk, security, and compliance requirements.
Team Performance & Continuous Improvement- Use empirical data to evaluate team maturity, improve velocity, and implement continuous improvement opportunities.
- Assess team capabilities, identify skills gaps, and recommend changes to enhance performance and delivery impact.
- Promote Agile maturity across the organization and guide teams in adopting scalable Agile practices.
Stakeholder & Portfolio Management- Partner with Product Owners to refine and manage backlogs, including cross-project dependencies.
- Work closely with project/program managers, discipline leads, and enterprise stakeholders to communicate progress and escalate risks.
- Lead moderately complex, cross-functional initiatives involving multiple teams and stakeholders.
- Engage with executives, risk partners, and compliance teams to ensure alignment with corporate governance standards.
Required Qualifications- Bachelor's degree or higher.
- 10+ years of Agile experience.
- 10+ years as a Scrum Master.
- 3+ years of JIRA experience.
- 5+ years of Scrum or Agile experience, demonstrated through work, consulting, training, military, or education.
- Scrum Master Certification (e.g., SAFe).
- Recent (within the last 3 years) SDLC experience
Desired Qualifications- Experience within Enterprise Information Technology.
- Background in product management, business analysis, operations, strategy, consulting, or consumer-focused technology environments.
- Strong understanding of large-scale technology projects, including data migrations and vendor integrations.
- Proven ability to lead initiatives with high risk and complexity.
- Excellent verbal, written, and interpersonal communication skills.
Additional Preferred Skills- Executive-level communication and presentation skills.
- Strong consulting expertise, analytical skills, and experience managing multiple projects with competing deadlines.
- Experience working with risk, compliance, and regulatory stakeholders.
- Ability to document requirements, perform gap analyses, and produce business process diagrams.
- Experience managing platform implementations, tracking risks and issues, and managing scope across project phases.
- Strong relationship-management experience across enterprise technology teams.
- Demonstrated success acting as a change champion in large-scale technology transformations.
- Experience coordinating large-scale initiatives involving broad stakeholder groups.
Additional Notes- This is a backfill and net-new position.
- All candidate submissions must be made through Beeline.
- Suppliers must not contact the hiring manager while the position is open.
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